Purpose
The purpose of this paper is to draw on affect social exchange theory and related literature to develop and test a research model linking employees’ perception of corporate social responsibility (CSR) to their outcomes [performance and organisational pride (ORP)] with moderating variables: perceived work motivation patterns (autonomous and controlled motivation) to sustain firm’s operations through their employees.
Design/methodology/approach
The authors used Ghana as a case for this study due to recent turbulences in the banking sector of Ghana. A sample data of 244 subordinate/supervisor dyads from rural and community banks was collected with a time-lagged technique and analysed through a structural equation modelling for this study.
Findings
These employee’s perceptions of CSR positively related to their performance and ORP. Autonomous motivated employees had a stronger positive moderated impact on perceived CSR-Performance link whereas controlled motivated employees recorded a stronger impact on perceived CSR-ORP link.
Practical implications
Based on these results, managers and human resource (HR) professionals can aim at acquiring favourable employees’ perception of their firms’ CSR initiatives. In that, it can help firms to remain in business particularly in difficult times. Also, autonomous and controlled motivators may seem inversely related, however, they are not contradictory to each other. Both can coexist within a firm and it is crucial that HR professionals and managers endeavour to balance them discreetly to attain organisational goals.
Originality/value
Despite the growing interest in CSR across continents, CSR outcomes on employees among small and medium scale firms especially in Africa has fairly been toned-down by respective management of firms, governments and researchers.
This paper examines the antecedents of continuous usage intention of Mobile Banking of customers of banks in Tema and Kumasi, Ghana. In addition, the study ascertains whether antecedents of IS acceptance and those of IS continuous usage intention can coexist to jointly predict continuous usage of Mobile Banking. The study further enhances the understanding of personality traits as antecedents of continuous usage intention of Mobile Banking. A research model is designed and developed by integrating some dimensions of TAM and ECM and two personality traits namely, Perceived Enjoyment and Perceived Innovativeness. Data was collected from 295Mobile Banking users of banks based in Tema and Kumasi. Structural Equation Modeling technique was used to test and assess the validity of the hypothesized relationships in the model. The results indicate that Satisfaction, Perceived Enjoyment and Perceived Usefulness positively predict customers' Continuous Usage Intention of Mobile Banking. However, Perceived Ease of Use and Personal Innovativeness did not have significant effect on Mobile Banking Continuous Usage Intention. Premised on these findings, this study suggests that banks need to improve Mobile Banking to ensure users can enjoy and have good experience in the course of performing task related to banking services. Furthermore, the paper recommends future studies to separate antecedents of acceptance from antecedents of continuous usage intention in investigating factors that influence Mobile Banking Continuous Usage Intention.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.