“…This study focused on the application of TAM to determine the willingness level of craftsmen to use smartphones and the variables in TAM that affect the willingness. To be able to use technology properly as well as to improve the quality of its work, technical support is needed in the form of guidance, training, and consultation in using technology (Ardiansah, Chariri, Rahardja, & Udin, 2020;Lee, Becker, & Potluri, 2016;Marakarkandy, Yajnik, & Dasgupta, 2017;Igbaria, 1994;Igbaria et al, 1997). The high level of technical support is expected to increase confidence about the benefit of applying technology among individuals (Igbaria et al, 1997).…”