The development of mobile Internet services allows more consumers to adopt smartphones as their primary communication device. This study focused on the application of the Technology Acceptance Model (TAM) to determine the willingness of batik and textile craftsmen to use smartphones. The population of this study was batik and textile craftsmen in the Bayat, Klaten, Central Java, Indonesia. A total sample of 243 people had answered 30 questions on the questionnaire with a 5-point Likert scale. The results of data analysis using GSCA software showed that, from eight hypotheses proposed, two hypotheses had not been supported. Technical support was not significant for the ease-ofuse. It is because the damage experienced can be easily resolved by a repair shop. The findings reinforce the importance of training during the implementation of new technology. This training can make the users understand how to use new technology. The findings of this study strengthen the theory of TAM. Management support further influences the usefulness. This finding supports the theory of Igbaria technology acceptance. However, social influence did not significant influence the usefulness. This was because this study was conducted when the smartphone was no longer said to be a new technology.
The development of mobile internet services allows more and more consumers to adopt smartphones as their main communication device. This study focuses on the application of TAM to determine the level of willingness of batik and textile craftsmen to use smartphones and the variables in TAM that influenced the willingness. The population of the study was batik and textile craftsmen in the region of Bayat, Klaten, Central Java, with 243 samples using 30-question questionnaires with the answers measured on 1-5 Likert scale. The results of data analysis used the GSCA software. From the eight hypotheses proposed, it can be seen that there are two hypotheses which are not proven to be influential. Technical support is not statistically significant for the variable of ease of use. The findings in this study strengthen the TAM2 technology acceptance theory. Management support has an effect on the variable of usefulness. This finding is consistent with or strengthens Igbaria's technology acceptance theory (1997). Social Influence does not have a significant effect on usefulness. The results of this study do not support the TAM technology acceptance theory since this research was conducted when smartphone was no longer a new technology.
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