Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics

Fang, Bin; Ye, Qiang; Küçükusta, Deniz; Law, Rob

doi:10.1016/j.tourman.2015.07.018

Cited by 473 publications

(355 citation statements)

References 29 publications

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“…The perceived value can be broken down, in turn, into two distinct components of its own, namely, the social, economic and relationship benefits gained by the consumer and the risk, effort, price, time and convenience-related sacrifices made by the consumer [29,30]. Such benefits and sacrifices can be further specified for a particular type of product; for example, a measuring scale for determining the perceived value of restaurants was developed in which the perceived value was broken down into the five dimensions of monetary price, behavioral price, reputation, quality and emotional response [31].…”

Section: Relationship Between Perceived Quality and Valuementioning

confidence: 99%

“…According to Asshidin et al (2016) [34], performance and perceived quality combine to account for a portion of the positive component of functional value. Meanwhile, according to various value models, quality and price are viewed as having distinct and separate impacts on the perceived value, with the former seen as having a positive impact and the latter seen as having a negative impact [30,35]. Ness et al (2009) [36] and Ranjbarian and Pool (2015) [37] stated that perceived quality would positively influence the perceived value.…”

Section: Relationship Between Perceived Quality and Valuementioning

confidence: 99%

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Determinants of Consumers’ Purchasing Intentions for the Hydrogen-Electric Motorcycle

2017

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Abstract:In recent years, increasing concerns regarding the energy costs and environmental effects of urban motorcycle use have spurred the development of hydrogen-electric motorcycles in Taiwan. Although gasoline-powered motorcycles produce substantial amounts of exhaust and noise pollution, hydrogen-electric motorcycles are highly energy-efficient, relatively quiet, and produce zero emissions, features that suggest their great potential to reduce the problems currently associated with the use of motorcycles in city environments. This study identified the significant external variables that affect consumers' purchase intentions toward using hydrogen-electric motorcycles. A questionnaire method was employed with a total of 300 questionnaires distributed and 233 usable questionnaires returned, yielding a 78% overall response rate. Structural equation modeling (SEM) was applied to test the research hypothesis. The research concluded that (1) product knowledge positively influenced purchase intentions but negatively affected the perceived risk; (2) perceived quality via hydrogen-electric motorcycles positively influenced the perceived value but negatively affected the perceived risk; (3) perceived risk negatively affected the perceived value; and (4) the perceived value positively affected purchase intentions. This study can be used as a reference for motorcycle manufacturers when planning their marketing strategies.

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Section: Relationship Between Perceived Quality and Valuementioning

confidence: 99%

Section: Relationship Between Perceived Quality and Valuementioning

confidence: 99%

Determinants of Consumers’ Purchasing Intentions for the Hydrogen-Electric Motorcycle

2017

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“…These are conditioning factors that influence the information search strategy. Trust is a predominant factor that has been extensively reported to influence the selection of information sources and user satisfaction in the context of tourism [46,47]. Trust on the information source is defined as the degree of confidence in the source's intent to provide reliable and accurate information [48].…”

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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Please cite this article as: P.E. Kourouthanassis, P. Mikalef, I.O. Pappas, P. Kostagiolas, Explaining travellers online information satisfaction: a complexity theory approach on information needs, barriers, sources and personal characteristics, Information and Management (2017), http://dx.doi.org/10. 1016/j.im.2017.03.004 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.

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“…Os comentários são capazes de complementar e até mesmo competir com informações fornecidas pelos sites oficiais dos atrativos turísti-cos (Wong & Qi, 2017). Por isso as empresas, especialmente aquelas voltadas para o setor de experiências, como os atrativos turísticos, precisam valorizar as avaliações dos consumidores nas mídias sociais (Fang, Ye, Kucukusta & Law, 2016).…”

Section: Resumen La Imagen De Río De Janeiro Proyectada Por Los Turisunclassified

A Imagem do Rio de Janeiro Projetada por Turistas em uma Mídia Social: experiência, qualidade e valor

2017

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ResumoO compartilhamento de informações em mídias sociais possibilita que as pessoas tenham acesso de maneira rápida e gratuita a um conteúdo gerado por turistas que já vivenciaram determinada experiência, o que pode influenciar a escolha de outros, e impõe uma nova dinâmica às relações de consumo, afetando a imagem e a competitividade dos destinos. Este estudo investigou a imagem projetada por turistas que visitaram o Rio de Janeiro nos anos de 2015 e 2016 em relação aos seguintes aspectos: experiência nos principais atrativos da cidade, qualidade percebida dos serviços e julgamento de preço e valor. Para tal, foi realizada a análise de conteúdo de 612 comentários postados no site TripAdvisor, a mídia social dedicada ao turismo de maior audiência no mundo. Os resultados mostram que a grande maioria dos turistas relatou experiências favoráveis, avaliou positivamente a qualidade dos serviços e o valor, apresentando altos níveis de satisfação nos principais atrativos da cidade. As dimensões da experiência mais presentes nos comentários foram a estética e o entretenimento, reforçando a importância das belezas naturais e arquitetônicas na formação da imagem do Rio de Janeiro. Quanto aos comentários com teor negativo, a análise do conteúdo revelou pontos que devem ser monitorados e aprimorados por gestores públicos e privados ligados ao turismo. Palavras-chave: Turismo; Mídias sociais; Conteúdo gerado pelo usuário; Imagem de destinos turísticos; Comportamento do consumidor. AbstractThe Image of Rio de Janeiro Projected by Tourists in a Social Medium: experience, quality and value Sharing information in social media enables people to access quickly and freely content created by tourists who have already lived a certain experience, which can have influence on the others' choices and imposes a new dynamic to consumption relations, impacting the destinations' image and competitiveness. This study investigated the image projected

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Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics

Cited by 473 publications

References 29 publications

Determinants of Consumers’ Purchasing Intentions for the Hydrogen-Electric Motorcycle

Determinants of Consumers’ Purchasing Intentions for the Hydrogen-Electric Motorcycle

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

A Imagem do Rio de Janeiro Projetada por Turistas em uma Mídia Social: experiência, qualidade e valor

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