Analysis of Bus Station Services with <i>Importance-Performance Analysis:</i> Empirical Results of Gerbangkertosusila Region

Witjaksono, A D; Suyatno, Suyatno; Soeparno,

doi:10.1088/1757-899x/288/1/012004

Cited by 3 publications

(7 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The results of the study portray a higher level of importance than the level of satisfaction. It is in accordance with the study of Iseki & Taylor [16], Handriyati, Sunaryo, & Helia [8] and Witjaksono, Suyatno, & Soeparno [10]. It shows the general phenomenon of the terminal as a non excludable public goods.…”

Section: Results and Discusionsupporting

confidence: 90%

“…It cannot meet every user expectation. The research results of positive appreciation from users is in accordance with the results from Iseki & Taylor [16], Handriyati, Sunaryo, & Helia [8], Sedayu [18] and Witjaksono, Suyatno, & Soeparno [10]., but is different to Maskan, Utaminingsih, & Soepeno [7] and Dana, Nane, Belete, Ergado, & Labiso [9] which analyzed negative appreciation. The conformity of the research results is due to this research and other previous studies having implemented Service Standards and Quality.…”

Section: Results and Discusionsupporting

confidence: 81%

“…Conformity of the research results also occurs in studies that analyze the appreciation of terminal users who prioritize service quality but have not fully applied service standards. It can be known from the suitability of the results of this study to the results of Handriyati, Sunaryo, & Helia [8], Sedayu [18] and Witjaksono, Suyatno, & Soeparno [10].…”

Section: Results and Discusionmentioning

confidence: 69%

See 2 more Smart Citations

Does Standardized Service Quality Matter for Bus Terminal?

Riyardi¹,

Kusdiyanto²,

Triyono³

et al. 2020

Proceedings of the 2nd International Conference of Business, Accounting and Economics, ICBAE 2020, 5 - 6 August 2020, Purwoker

View full text Add to dashboard Cite

Assuming the importance of road transport system to strengthen economy, the purpose of this study is developing the concept of Standardized Service Quality, measuring bus terminal performance and measuring the bus terminal willingness to pay and demand. The research methods are conversion from Service Standard to Service Quality, measuring bus terminal performance from the importance and satisfaction perceptions and measuring willingness to pay and demand of 300 Tirtonadi bus terminal users. The results show that the concept of Standardized Service Quality exists. User appreciate positively all of terminal attributes but need improvement of some of them. Another result is terminal user willingness to pay is dominated by low willingness to pay group and terminal user demand is dominated by the infrequent group. All of the results show that Standardized Service Quality for bus terminal matters but its improvement is needed so that terminal can attract higher level of users.

show abstract

Section: Results and Discusionsupporting

confidence: 90%

Section: Results and Discusionsupporting

confidence: 81%

Section: Results and Discusionmentioning

confidence: 69%

See 1 more Smart Citation

Does Standardized Service Quality Matter for Bus Terminal?

Riyardi¹,

Kusdiyanto²,

Triyono³

et al. 2020

Proceedings of the 2nd International Conference of Business, Accounting and Economics, ICBAE 2020, 5 - 6 August 2020, Purwoker

View full text Add to dashboard Cite

show abstract

“…These studies required accurate observations and a sufficient number of respondents as well as supporting data. Meanwhile, Handriyati, Sunaryo, and Helia (2015); Sukesi and Muliasari (2018); and Witjaksono, Suyatno, and Soeparno (2018) focused their studies on small terminals.…”

Section: Introductionmentioning

confidence: 99%

“…Usually it is called Performance Analysis Methods. Mulyanto (2007); Lushakuzi and Daudi (2014); Sedayu (2014); Handriyati, Sunaryo, and Helia (2015); Olivková (2015); Dana, Nane, Belete, Ergado, and Labiso (2016); Abramović (2017); Ikhlaq, et al (2017); Sukesi and Muliasari (2018); Angestiwi (2018); and Witjaksono, Suyatno, and Soeparno (2018), are among the researchers who have used such tools. De Oña & de Oña (2014) elaborate all of analyses tools and conclude that analysis tools using indicates a public transport satisfaction survey approach evolution.…”

Section: Introductionmentioning

confidence: 99%

A Literature Review: Which Regulation is Feasible for Assessing User Satisfaction with Terminal Services?

Riyardi

Fahmy-Abdullah

Sujadi

et al. 2019

BIRCI

View full text Add to dashboard Cite

Three different studies have discussed regulations ofthe assessment of user satisfaction levelswith terminal services. Based on the assumption that the terminal attributes derived from regulations are accurate, this study aims to analyze the content of the regulations, compare them, and analyzeterminal user satisfaction as assessed by previous studies. Content analysis of the literature is conducted. The results reveal that among the user satisfaction survey regulations from the Minister of Administrative and Bureaucratic Reform Regulations of 16/2014 and 25/2004 and the service standard regulations from the Minister of Transportation Regulation of 40/2015, the most feasible regulation for the assessment of user satisfaction is the Minister of Transportation Regulation of 40/2015. This regulation does not regulate satisfaction assessment but can be used as a basis for assessments of user satisfaction with terminal services. All of the stipulated service standards can be classified as accurate terminal service attributes. Therefore, improvements can be made by including a requirement for satisfaction assessments. Through the incorporation of the service quality concept, such improvement could establish this regulation as a basis for reputable studies of satisfaction assessments. Another result reveals that the literature on the assessment of terminal user satisfaction based on the Minister of Transportation Regulation of 40/2015 reports that users are satisfiedwith the terminal attributes of reliability, convenience, affordability and equity, but they are unsatisfied with the attributes ofsafety and security. Thus,terminals should implement maximal regulation of service standards. Assurance of terminal securitycould increase user satisfaction.

show abstract