Analisis Kepuasan Pengunjung dan Pengembangan Fasilitas Wisata Agro (Studi Kasus di Kebun Wisata Pasirmukti, Bogor)

Oktaviani, Riandina Wahyu; Suryana, Rita Nurmalina

doi:10.21082/jae.v24n1.2006.41-58

Cited by 29 publications

(24 citation statements)

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“…Indonesia is a country with different potentials and resources, meaning that it has a lot of opportunities through which it can be developed into a country with tourism industry. In this way, it can earn a lot of foreign exchange which can be used for funding the local, regional and national development (Oktaviani and Suryana, 2016). It has a lot of natural charms which can be developed as tourist destinations, one of which is Bali Province.…”

Section: Introductionmentioning

confidence: 99%

The Effect of the Quality of Services on the Visitors’ Satisfaction and Desire to Pay a Revisit to the Bali Pulina Agrotourism

Purnami¹,

Suryawardani²

2018

eot

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The perception of the visitors of the quality of the services provided at the Bali Pulina Agrotourism contributed to their satisfaction, which would then make them desirous of paying a revisit to it. The research was conducted at the Bali Pulina Agrotourism. This study was intended to analyze the effect of the quality of services (physical evidence, reliability, responsiveness, assurance, and empathy) on the visitors? satisfaction with the Bali Pulina Agrotourism, and analyze the effect of the visitors? satisfaction on their desire to pay a revisit to it. The respondents in this study were the tourists who had visited the Bali Pulina agrotourism, totaling 80 and obtained using the accidental sampling method. The model was designed based on the Smart PLS version 3.0-based Structural Equation Modelling (SEM) using a computer program. The results of the study showed that physical evidence significantly contributed to the visitors? satisfaction (p = 0.002); reliability significantly contributed to the visitors? satisfaction (p = 0.005); responsiveness significantly contributed to the visitors? satisfaction (p = 0.040); assurance significantly affected the visitors? satisfaction (p = 0.001); empathy significantly affected the visitors? satisfaction (p = 0.014); the visitors? satisfaction significantly contributed to their desire to pay a revisit to the Bali Pulina Agrotourism (p = 0,000). Based on the results of the study, the Bali Pulina Agrotourism was expected to be able to maintain and improve the quality of services to make the visitors feel satisfied and desirous of paying a revisit. Keywords: agrotourism, service quality, satisfaction, revisit, PLS

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Section: Introductionmentioning

confidence: 99%

The Effect of the Quality of Services on the Visitors’ Satisfaction and Desire to Pay a Revisit to the Bali Pulina Agrotourism

Purnami¹,

Suryawardani²

2018

eot

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“…The value of CSI in this study was classified into 5 (five) scales of stakeholders satisfaction (Table 1) according to Oktaviani and Suryana (2006).…”

Section: Hs : Highest Scale (Maximum Scale = 4)mentioning

confidence: 99%

Performance of Islamic Boarding Schools in developing the beef cattle agribusiness partnership network as a community empowerment institution in Central Java

Harjanto

Prasetyo

Santoso

et al. 2019

J. Indonesian Trop. Anim. Agric.

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A study had been conducted to evaluate the performance of Islamic Boarding Schools (IBS) in developing the beef cattle agribusiness partnerships network in Central Java. This study involved 24 IBS with each IBS selected two respondents, namely one from internal (santri) and one from external (farmer community). Sample determination uses purposive sampling method. This study uses Gap Analysis by determining the Customer Satisfaction Index (CSI) value. Primary data were collected through direct observation and interviews with respondents. Secondary data was obtained from relevant government institutions. The results showed that the beef cattle agribusiness partnership network that was developed by IBS still did not satisfy for santries and farmer communities (CSI.s.total : 30.73% and CSI.f.total : 47.05%). It was concluded that farmer communities were very enthusiastic about establishing the beef cattle agribusiness partnerships with IBS; the santries needed additional livestock curriculums; IBS needed training and assistance from the other parties (government, private sector, etc.) in order to improve the ability to raise beef cattle and the ability to train, instruct and plan the beef cattle farming development in surrounding area. Increasing the ability of IBS automatically can increase the effectiveness of IBS role as an empowerment institution for surrounding community.

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“…(2) Menghitung skor kepuasan tertimbang (weight score) (Oktaviani & Suryana, 2006). Atribut dimaksud adalah atribut (7) perahu nyaman dan aman, (6) peralatan cukup dan (8) (Bessa, Silva, & Sabino, 1996) yang merupakan bagian dari ekosistem terumbu karang.…”

Section: Paired T-test /Uji T Berpasanganunclassified

“…Kualitas pengalaman pesnorkel dapat diketahui dari tingkat kepuasannya. Beberapa penelitian tentang kepuasan pengunjung untuk wisata alam telah dilakukan pada wisata pantai (Maryono, Effendi, & Krisanti, 2016), pengaruh tingkat kepuasan terhadap kesediaan membayar di taman nasional (Matondang, Bahruni, & Hermawan, 2017), wisata agro (Oktaviani & Suryana, 2006), wisata daerah pegunungan (Tangkere & Sondak, 2017). Namun bukti empiris mengenai kepuasan wisata snorkeling masih sangat terbatas, khususnya di taman nasional laut.…”

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ANALISIS KEPUASAN PESNORKEL UNTUK PENGELOLAAN WISATA SNORKELING PADA EKOSISTEM TERUMBU KARANG (Studi Kasus di Taman Nasional Laut Kepulauan Seribu)

Rosalina

Yonvitner

Imran

2019

Jurnal Penelitian Bidang Kepariwisataan dan Destinasi Wisata

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Mengelola kepuasan pesnorkel dalam melakukan aktivitas snorkeling merupakan salah satu upaya menjaga keberlanjutan ekosistem terumbu karang. Tujuan penelitian ini adalah untuk menganalisis kepuasan pesnorkel saat bersnorkeling pada ekosistem terumbu karang di TNLKpS serta mengidentifikasi atribut yang perlu ditingkatan untuk pengelolaan wisata snorkeling di pada ekosistem terumbu karang di TNLKpS. Metode penelitian dilakukan dengan observasi dan survey dengan distribusi kuisoner pada pesnorkel. Analisis dilakukan dengan menghitung tingkat kepuasan pesnorkel menggunakan importance-satisfaction analysis (ISA) dan indeks kepukasan pengunjung (IKP). Indeks Kepuasan menunjukan bahwa wisata snorkeling 66,82% memuaskan pesnorkel. Artinya pesnorkel merasa sangat puas dengan pengalaman snorkeling di TNLKpS. Dari 18 atribut yang dianalis menggunakan ISA diperoleh perbaikan yang harus dilakukan pada pengelolaan wisata snorkeling yaitu pada atribut perahu aman dan nyaman, peralatan cukup. Pengelola perlu untuk mengontrol kepuasan pesnorkel dalam melakukan aktivitas memberi makan ikan dan foto bawah air, menjaga kepadatan wisatawan dalam melakukan snorkeling dan menjaga kualitas ekosistem terumbu karang.

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Analisis Kepuasan Pengunjung dan Pengembangan Fasilitas Wisata Agro (Studi Kasus di Kebun Wisata Pasirmukti, Bogor)

Cited by 29 publications

References 0 publications

The Effect of the Quality of Services on the Visitors’ Satisfaction and Desire to Pay a Revisit to the Bali Pulina Agrotourism

The Effect of the Quality of Services on the Visitors’ Satisfaction and Desire to Pay a Revisit to the Bali Pulina Agrotourism

Performance of Islamic Boarding Schools in developing the beef cattle agribusiness partnership network as a community empowerment institution in Central Java

ANALISIS KEPUASAN PESNORKEL UNTUK PENGELOLAAN WISATA SNORKELING PADA EKOSISTEM TERUMBU KARANG (Studi Kasus di Taman Nasional Laut Kepulauan Seribu)

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