Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Pelanggan Fixpay Menggunakan SEM Dengan PLS

Kuntoro, Antonius Yadi; Hasan, Moh. Arie; Saputra, Dedi Dwi; Riana, Dwiza

doi:10.31311/ji.v6i1.5527

Cited by 10 publications

(8 citation statements)

References 1 publication

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“…Partial Least Square (PLS) is becoming a powerful analytical method due to its lack of dependence on measurement scale (e.g. measurements that require interval or ratio scales), sample size, and residual distribution [19]. The purpose of PLS model analysis is to determine the predictive relationship between constructs [20].…”

Section: Methodsmentioning

confidence: 99%

Sustainability of Cocoa Farming from the Perspective of Farmers in Luwu District, South Sulawesi Province

Suardi,

Mahyudin,

Arsal

et al. 2023

IOP Conf. Ser.: Earth Environ. Sci.

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Low productivity can have an impact on farmers’ income and welfare and can trigger a decline in farmers’ interest in cocoa farming. BPS data shows that one of the cocoa production centres in South Sulawesi is experiencing a decline, namely Luwu Regency. Low productivity is considered the root cause of sustainability issues related to cocoa farming. This study aims to assess the sustainability of cocoa farming from the perspective of farmers in Luwu Regency. The research method used is descriptive with qualitative and quantitative approaches and uses SEM analysis with SmartPLS 3.0 software. The results showed that Economic Aspects (X1) had a positive and significant effect on the Sustainability of Cocoa Farming (Y), with a coefficient = 0.285, and P-Values = 0.018 < 0.05 while Social Aspects (X2) had a positive and significant effect on the Sustainability of Cocoa Farming (Y), with a coefficient value = 0.268, and P-Values = 0.018 < 0.05 and Environmental Aspects (X1) had a positive and significant effect on the Sustainability of Cocoa Farming (Y). 0.05 and Environmental Aspects (X3) have a positive and significant effect on the Sustainability of Cocoa Farming (Y), with a coefficient value = 0.270, and P-Values = 0.012 < 0.05.

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Section: Methodsmentioning

confidence: 99%

Sustainability of Cocoa Farming from the Perspective of Farmers in Luwu District, South Sulawesi Province

Suardi,

Mahyudin,

Arsal

et al. 2023

IOP Conf. Ser.: Earth Environ. Sci.

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“…This research uses quantitative data types, and its processing uses descriptive statistical methods, namely statistics used to analyze data by describing data that has been collected as it [3]. This research was conducted at five hospital agencies located in East Java, namely Bangil Hospital, Soedono Madiun Hospital, Paru Jember Hospital, Darsono Pacitan Hospital, dr.Sayyidiman Magetan Hospital as consumers who use elevator maintenance services.…”

Section: Methodsmentioning

confidence: 99%

Quality of Service Using Partial Least Square (PLS)

Sahita¹,

Hutabarat²,

Budiharti³

2020

IJISRT

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Service quality is very closely related to customer satisfaction, the higher the quality of service provided, the higher the level of customer satisfaction obtained. The problem in this research is the presence of complaints from various customers of elevator maintenance service users which results in not achieving customer satisfaction. The purpose of this study is to find out what are the expectations needed by the customer to achieve customer satisfaction assisted by the PLS program.Questionnairedistributed the five objects of the research site then conducted the RSquare, Q-Square, F-Square and T-square tests to find out the relationship and influence between variables to customer satisfaction. In the R-Square test the relationship of variables in the model is 56.9% and 43.1% based on variables outside the actual performance model, the expected relationship between variables in the model is 72.7% and 27.3% comes from outside the model. Q-square test on the actual performance model of 32.7% and 52.85% on the expectation model. In the F-square test the actual performance of the biggest influence variable reliability of 0.277 on the expected influence of the reliability variable of 0.336 (large effect size) tangible 0.066 and responsiveness of 0.115 (medium effect size). In the TSquare test the actual performance variable reliability was 0,000 and the expected tangible variable was 0.037, reliability was 0,000, responsiveness was 0.003. After testing it can be seen that the company has not been able to provide the expected customer satisfaction.

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“…Dari data yang ada akan digunakan software SPSS 26 untuk diproses (Istia et al, 2018). Metode pada menganalisis data model yang digunakan analisis jalur agar diketahui pola hubungan variable (Kuntoro et al, 2019)…”

Section: Metode Penelitianunclassified

Pelayanan Perusahaan Otobus Sinar Jaya Terhadap Kepuasan dan Loyalitas Penumpang

Herawati¹,

Yenita

2023

WidyaCipta

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Perusahaan Otobus Sinar Jaya adalah salah satu bus yang sering digunakan oleh masyarakat atau bisa juga disebut primadona bus untuk perjalanan Angkutan Kota Antar Provinsi di pulau Jawa. Jumlah permintaan perjalanan oleh penumpang bus cenderung tinggi dan meningkat setiap tahunnya dalam kelasnya, baik dalam kondisi biasa maupun dalam kondisi hari raya oleh karena itu perlu dilakukan penelitian seberapa puas dan percayanya masyarakat yang menggunakan moda tersebut dan untuk mengetahui pengaruh apa saja yang terdapat pada Perusahaan Otobus Bus Sinar Jaya. Metode yang digunakan adalah kuantitatif dengan purposive sampling dengan melakukan wawancara penumpang yang naik bus Sinar Jaya. Hasil kesimpulan menjelaskan bahwa kualitas melayani penumpang, harga berpengaruh kepada kepuasan penumpang dan keloyalitasan penumpang. Kualitas melayani sinar jaya melalui kepuasan penumpang belum mempengaruhi loyalitas penumpang namun harga yang di mediasi oleh kepuasan mempunyai pengaruh kepada loyalitas penumpang. Nilai kualitas pelayanan dan kepuasan pelayanan menyumbang 80,9% kepada loyalitas penumpang kemudian pengaruh harga dan kepuasan menyumbang 75,5% terhadap loyalitas penumpang.The Sinar Jaya Otobus Company is one of the buses that is often used by the public or it can also be called the prima donna of buses for Inter-Provincial City Transportation trips on the island of Java. The number of requests for travel by bus passengers tends to be high and increases every year within its class, both under normal conditions and during holidays. Therefore, it is necessary to do research on how satisfied and trustworthy the people who use this mode are and to find out what influence this has on the Otobus Company. Sinar Jaya buses. The method used is quantitative with purposive sampling by conducting interviews with passengers who take the Sinar Jaya bus. The conclusion results explain that the quality of serving passengers, prices affect passenger satisfaction and passenger loyalty. The quality of serving Sinar Jaya through passenger satisfaction has not affected passenger loyalty, but prices mediated by satisfaction have an influence on passenger loyalty. Service quality and service satisfaction contribute 80.9% to passenger loyalty, then the effect of price and satisfaction contributes 75.5% to passenger loyalty.

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Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Pelanggan Fixpay Menggunakan SEM Dengan PLS

Cited by 10 publications

References 1 publication

Sustainability of Cocoa Farming from the Perspective of Farmers in Luwu District, South Sulawesi Province

Sustainability of Cocoa Farming from the Perspective of Farmers in Luwu District, South Sulawesi Province

Quality of Service Using Partial Least Square (PLS)

Pelayanan Perusahaan Otobus Sinar Jaya Terhadap Kepuasan dan Loyalitas Penumpang

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