Service in the world of education is an important element for the creation of an academic atmosphere that is conducive to the implementation of a successful teaching and learning process. The process of service to students there is a tendency to be implemented not following the minimum service standards that must be provided to students so that students tend to complain about the services provided. Submission of criticism, complaints, input, or suggestions for dissatisfaction and problems that exist in the university environment is still very limited. Complaints can be constructive if submitted to the right place and party. In this research the data processing of email complaints from students conducted at the academic student body (students.bsi.ac.id). Student complaint data that will be processed is data in the form of * .xls complaint file. Before text data is analyzed using text mining methods, the pre-processing text needs to be done including tokenizing, case folding, stopwords, and stemming. After pre-processing, the classification method is then performed in classifying each complaint category and dividing the status into two parts, namely complaint and not complaint so that the status becomes a normal condition in text mining research. The purpose of this study is to obtain the most accurate algorithm in the classification of student complaints and can find out the results of the classification of the Naïve Bayes algorithm method and Support vector Machine used and compared. In this study, the results of testing by measuring the performance of these two algorithms using Cross-Validation, Confusion Matrix, and ROC Curves. The obtained Support vector Machine algorithm has the highest accuracy value compared to Naïve Bayes. AUC value = 0.922. for the Support vector machine method using the student academic data collection dataset (students.bsi.ac.id) has 84.45%, from the Naïve Bayes algorithm has an accuracy rate of about 69.75% and AUC value = 0.679.
The Brimob Corps is a special police force, just like the special military detachments held by the TNI such as Paskhas and so on. At present brigade corps police national is busy being discussed in the real world and cyberspace, especially on social media twitter. Many opinions about the brigade corps police national so there are positive and negative opinions. Social media twitter is now one places to spread information about brigade corps police national. This study cases uses text mining techniques with support vector machine (SVM) method which aims to classify public sentiments towards brigade corps police national on twitter. The dataset used is tweet in Indonesian with keyword “Brimob” with a total dataset of 1000 tweets. Text mining, transform, tokenize, stemming, and classification, etc. techniques are useful for building classification and analysis of sentiment. RapidMiner and Gataframework are also used to help create sentiment analysis to measure classification values. Accuracy values obtained with support vector machine (SVM) approach 86,96%, with precision values of 86,96%, and recall values of 86,96%.
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan, nilai pelanggan, dan kepercayaan terhadap kepuasan pelanggan pada Fixpay. Fixpay adalah sebuah platform Mobile Payment yang dapat melakukan beragam jenis pembayaran dan pembelian secara online dari smartphone..Penelitian ini menggunakan pendekatan kuantitatif dengan metode asosiatif. Data yang digunakan menggunakan data primer berupa kuesioner yang diperoleh melalui google form. Pengambilan sampel menggunakan teknik non random sampling sehingga diperoleh sampel penelitian sebanyak 100 responden. Hasil penelitian menunjukkan bahwa kualitas pelayanan, nilai pelanggan, dan kepercayaan berpengaruh signifikan terhadap kepuasan pelanggan Fixpay baik secara parsial maupun simultan. Disarankan kepada pihak perusahaan untuk terus meningkatkan kepuasan pelanggan, seperti dengan membuat mudah aplikasi Fixpay untuk dioperasionalisasikan, mudah mengakses aplikasi, dan meningkatkan nilai kegunaan dari aplikasi Fixpay. Pengolahan data dalam penelitian ini menggunakan Structural Equation Modeling (SEM) dengan Partial Least Square (PLS).
As the online Ojek services, people often talk about them by giving their opinions and opinions through various media, one of which is Google Play opinion given by the public to the services of online Ojek also diverse. Users provide review reviews or comments about the application, of course users will choose an app that has a good review. But monitoring the reviews of the general public is not easy, because the amount is very much to be processed so that researchers want to know the extent of the user review analysis of Gojek and Grab applications based on the review of user comments using the classification technique is using the NB algorithm and SVM based technique Smote. The results of the test with the highest accuracy result 81.09% and AUC value = 0.922 is the application Gojek while for application test results grab accuracy value of 73.20% and AUC value = 0.848. To that end, the implementation of the Support Vector Machine based Smote technique in this study has higher accuracy so that it can be used to provide solution to the sentiment analysis problems in the review user comments online Ojek application
The purpose of this study is to help small clubs from Italian Serie A in finding the minimum targets to avoid relegation into Serie B competition (below Serie A league). Relegation will reduce the club’s income from TV revenues and the decline of enthusiastic supporters. Based on the data from the final standings (seasons 2006 until 2018), this can be explained by the Decision Tree method using the C4.5 algorithm. The methods used in this study are data collection, data pre-processing, model proposal, model testing, and model validation. In this study, it is expected that the value of accuracy exceeds 85% to achieve a proper classification.
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