An investigation into customer satisfaction levels in the budget accommodation sector in Scotland: a case study of backpacker tourists and the Scottish Youth Hostels Association

Nash, Robert J.; Thyne, Maree; Davies, Sylvie

doi:10.1016/j.tourman.2005.01.001

Cited by 127 publications

(115 citation statements)

References 21 publications

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“…Gender was coded as a binary variable with 1 representing male and 2 representing female. Youth tourists were formed from the three first age-group categories of demographics up to the age of 30 [67].…”

Section: Variable Definition and Measurementmentioning

confidence: 99%

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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Please cite this article as: P.E. Kourouthanassis, P. Mikalef, I.O. Pappas, P. Kostagiolas, Explaining travellers online information satisfaction: a complexity theory approach on information needs, barriers, sources and personal characteristics, Information and Management (2017), http://dx.doi.org/10. 1016/j.im.2017.03.004 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.

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Section: Variable Definition and Measurementmentioning

confidence: 99%

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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“…No entanto, a partir de meados da década de 90, nota-se um contínuo distanciamento entre os albergues e o poder público e a diminuição do número de hostels no país (Giaretta, 2003). Após a virada do século XX, percebe-se sua revitalização com o crescimento do número e o aparecimento de diversas tipologias desse meio de hospedagem (Nash, Thyne & Davies, 2006), porém de forma desordenada.…”

Section: O Advento Dos Albergues Da Juventude No Brasilunclassified

“…Apesar do seu já constatado alto nível de importância social e econômica para o turismo (Nash, Thyne & Davies, 2006;UNWTO, 2008UNWTO, , 2010, o MTur não contempla os hostels em sua matriz de classificação de meios de hospedagem, por serem considerados meios de hospedagem coletiva e não individual. Sob o protocolo de número 72550000271201453, foi solicitado ao MTur a legislação vigente sobre os hostels, obtendo-se como resposta a declaração de que "não há legislação no âmbito deste MTur que trate especificamente da questão acerca dos albergues da juventude do Brasil" (Ministério do Turismo, 2014).…”

Section: Introductionunclassified

Hostel, uma proposta de revisão conceitual para a abordagem de futuras pesquisas

Bahls¹,

Pereira²

2018

Tur., Visão e Ação

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Resumo: O objetivo desse estudo é o de propor uma revisão do conceito de hostel, o qual seja mais abrangente do que o encontrado na literatura convencional, buscando agregar aspectos anteriormente desconsiderados. O método de abordagem utilizado foi o materialismo dialético. Primeiramente fora realizada uma revisão da literatura especializada sobre o tema. Em um segundo momento uma pesquisa de campo foi conduzida. O universo de hostels de Florianópolis-SC foi abordado a partir de uma amostragem intencional e não aleatória, mediante entrevistas semiestruturadas. Para extrair os temas essenciais dos depoimentos, buscouse apoio no método de análise de conteúdo, usando como respaldo teórico a 4ª Categoria de análise do materialismo dialético, denominada de Essência vs. Aparência. Os aspectos essenciais a esse conceito estão representados nos quadros "Análise dos discursos Superficiais vs. Essenciais", a "Representação gráfica do conceito hostel" e o subproduto "Logo da essência dos hostels". Os novos elementos que foram agregados ao conceito de hostel são aqueles ligados à hospitalidade genuína, pois se constata que esses são, idealmente, a casa de quem recebe e a casa de quem viaja, um local para acolhimento de visitantes e imersão desses na cultura do local visitado, de união e de entendimento entre diferentes povos, de troca de experiências. Essencialmente, os hostels são um local de convergência de pessoas, um local de amizade.Palavras-chave: hostel; hospitalidade; turismo da juventude; conceitualização. Abstract:The aim of this study is to propose a review of the concept of hostel, which is broader than what is found in the conventional literature, seeking to add aspects previously disregarded. The method used was dialectic materialism. First, a literature review was conducted on the theme. This was followed by a field study. The universe of hostels of Florianópolis, Santa Catarina, was addressed based on an intentional

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“…Hostels are considered to be an advantageous environmental setting, where it is possible to control the social situations. Existing studies on hostels are closely connected to the issue of backpacking tourism (Murphy 2001;Nash et al 2006;Hecht, Martin 2006), which has become an object for academic research since 1970s (Cohen 1972(Cohen , 1979. The main reason for this is conformance of accommodation facilities and ambience of hostels to backpackers' needs.…”

Section: Introductionmentioning

confidence: 99%

“…The main reason for this is conformance of accommodation facilities and ambience of hostels to backpackers' needs. One of the most common characteristics used by scholars for backpackers' identification is budget travelling and, therefore, budget accommodation (Loker-Murphy, Pearce 1995; Nash et al 2006;Larsen et al 2011), there is also a strong emphasis on meeting and socializing with other travelers as well as locals (Loker-Murphy, Pearce 1995;Murphy 2001;Sorensen 2003;Nash et al 2006), flexibility in travel planning (Uriely et al 2002;Welk 2004;Nash et al 2006), tendency to have long vacations and engagement in informal and participatory activities (Loker-Murphy, Pearce 1995). Therefore, backpackers are characterized by a set of distinctive features that enables researches not only to distinguish them from tourists (Welk 2004), but even recognize them as a subculture (Power 2010).…”

Section: Introductionmentioning

confidence: 99%

Creativity in Hospitality Industry: Study of Hostels in St. Petersburg

Borovskaya

Dedova

2014

Coactivity: Philosophy, Communication

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The aim of this study is to explore dimensions of creativity in hostels managerial practices taking the example of St. Petersburg. Within the study 72 semi-structured interviews were conducted with owners and employees of hostels during October-November 2012. The findings of the study identify four main managerial activities as key elements of creativity in hostels. They are: targeted recruitment, segmentation of customers, organization of space, and organization of communications both with internal and external stakeholders.

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An investigation into customer satisfaction levels in the budget accommodation sector in Scotland: a case study of backpacker tourists and the Scottish Youth Hostels Association

Cited by 127 publications

References 21 publications

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Hostel, uma proposta de revisão conceitual para a abordagem de futuras pesquisas

Creativity in Hospitality Industry: Study of Hostels in St. Petersburg

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