An integrated model of festival revisit intentions

Abstract

Purpose This paper aims to investigate the determinants of current visitors’ festival revisit intentions. The concepts of festival quality and satisfaction were adapted and integrated with the theory of planned behavior (TPB) from social psychology to theorize a model of festival revisit intentions. In addition, given the importance of social characteristics in festival visiting behavior, the relative impacts of three modes of social influences (i.e. subjective norms, group norms and social identity) were investigated. Design/methodology/approach Statistical analyses were conducted using structural equation modeling to examine the hypothesized relationships with the data collected onsite during the Nonsan Strawberry Festival, held in Nonsan, South Korea. The eleven constructs were incorporated into the structural model to examine the hypothesized relationships among the latent factors. Findings Results of the analyses indicated that the proposed model had an acceptable fit to the empirical data. The overall explanatory power of the model had an R2 of 84 per cent for revisit intention and an R2 of 60 per cent for satisfaction. Satisfaction was found to be the strongest predictor of visitors’ revisit intensions, followed by social identity, subjective norms and group norms. Research limitations/implications This study developed an integrated model to explain festival visitors’ revisit intentions by adopting not only visitors’ personal evaluation of the festival experience and but also a series of social influences. Practical implications Based on the results, festival managers should allocate their marketing resources for the festival program, environment and souvenirs to increase the visitors’ perception of quality. Particular attention should also be given to visitor groups and their travel companions’ influences on their intentions to revisit the festival. Originality/value The incorporation of festival quality and satisfaction and TPB extended with additional social influence variables provided a model with a theoretical basis to explain festival revisit intentions. This approach may provide an initial blueprint for further investigation of other theoretical revisit models.

New perspectives on satisfaction and loyalty in festival tourism: The function of tangible and intangible attributes

“…Other authors consider loyalty in festival tourism as the predisposition of users to repeat certain behaviour [ 15 ], which implies the intention to attend festivals again [ 26 ] and recommend them to others [ 49 ]. Said repetition has been analysed in the tourism field with regards to loyalty regarding specific destinations.…”

How Can Emerging Event Sustainably Develop in the Tourism Industry? From the Perspective of the S-O-R Model on a Two-Year Empirical Study

“…As visitors' interest and involvement increased, their perception of value and satisfaction was raised and contributed to their behavioral intention [48]. Choo, Ahn and Petrick also found that tourist satisfaction is one of the most important factors influencing future purchases and intention to revisit [49]. Satisfied customers become loyal, and this means that many of them will repeat visits in the future [50].…”

Is It True That Lombok Deserves to Be a Halal Tourist Destination in the World? A Perception of Domestic Tourists

“…Therefore, the intention to visit again can be interpreted as continuous satisfaction rather than the initiator of the decision-making process. This can be described as a strong likelihood of revisiting tourist attractions, whether or not with a positive attitude towards service providers (Oliver, 1997;Wu et al, 2015;Baker and Crompton, 2000;Bigné et al, 2005;Bintarti and Kurniawan, 2017;Aziz et al, 2012;Choo et al, 2016;Han et al, 2009;Um et al, 2006). In-depth, the intention to revisit tourist destinations is the willingness to visit repeatedly.…”