An exploration of reverse logistics practices in three companies

Abstract

Purpose -This paper seeks to report a case study that focuses on identifying what may be considered a typical or generic RL process flow as well as the key strategic issues that a firm may use for competitive advantage. Design/methodology/approach -The research involves mainly interviews and plant visits to three companies, all of which manage some RL activities. Findings -Highlighted are what type of RL process flow can be considered as generic, the type of technology innovation and IT a firm needs in order to operate an effective RL system and how these are integrated across the supply chain, the resource commitment (personnel, financial, upper-level management) that a company needs to make to support successful RL efforts, and finally, the values firms derive from RL and the key performance indicators to measure these values for the RL operations. Originality/value -A typical returns flow process is provided that can guide managers efficiently on their RL activities. Strategic activities are also presented that characterize successful practices in the RL industry.

Revisão sistemática da literatura sobre as formas de mensuração do desempenho da logística reversa

“…The authors with the highest number of publications were and , of the Malaysian Technological University; Li & Olorunniwo (2008) and Olorunniwo & Li (2011) of the University of Tennessee; And Abdul-Kader (2012, 2014) of the University of Windsor. The other authors presented a single publication.…”

“…Vehicles and electronics were also addressed as objects of reverse logistics, but each one in 1 article. It should be noted that in the research carried out by Li & Olorunniwo (2008), the type of electronic product mentioned was not found, as shown in Figure 9.…”

“…It should be noted that in the articles of Li & Olorunniwo (2008), Olorunniwo & Li (2011) and Skapa & Klapalova (2012), the managers interviewed mentioned that reverse logistics does not generate significant revenues and does not substantially reduce operating costs. In fact, reverse logistics is seen by managers as adding unwanted costs to the company's operations.…”

“…According to Li & Olorunniwo (2008) and Olorunniwo and Li (2011), after-sales reverse logistics is comprised of 75% of products, without use or with little use, that for some reason return to the production cycle through reverse channels (Leite, 2006).…”

Implementation of Hybrid Genetic Algorithm for CLSC Network Design Problem—A Case Study on Fashion Leather Goods Industry

“…They also threw insights into the effect of the short lived fashion products on the supply chain and retail operation as the industry is entirely driven and influenced by the consumers. Li and Olorunniwo [6] presented the case study of three companies for exploring the reverse supply chain systems. The researchers dealt with the generic reverse logistics process flow, application of process technology and information technology that a firm needs in order to operate an effective RL system.…”