An epistemological view of consumer experiences

A Visitor Experience Scale: Historic Sites and Museums

“…Quan and Wang also examined the relationship between these two dimensions as well as their relations to the daily experience. Walls et al (2010) performed an extensive review of the literature that focuses on consumer experience research in hospitality and tourism and identified three major streams of its nature: 1) establishing a taxonomy of experiences; 2) finding the causes of an experience; and 3) examining the nature of experience with other associated constructs. Although their generalization of the research on experience is inspiring, the study seems to have two defects.…”

“…Williams (2006) Although still lacking congruence with the true meaning of tourist experience (Mannell & Iso-Ahola, 1987), tourism scholars and practitioners tend to agree that by understanding experiential approaches to tourism, marketing managers might be able to develop and implement better marketing strategies (Walls et al, 2010).…”

Consumption and Hedonic Experience: Tourist Destination of Fernando de Noronha, PE, Brazil

“…A experiência de consumo na hotelaria e turismo é descrita por Wallsa et al (2011) como um construto multidimensional formado por vários elementos internos e externos (situacionais e de aspectos pessoais) ao cliente que moldam e influenciam as suas experiências. Apesar de a experiência turística ser consequência de vários fatores, as empresas turísticas podem representar as experiências de consumo.…”

How Can Consumer Research Contribute to Increased Understanding of Tourist Experiences? A Conceptual Review

“…In the wake of the experience economy (Pine & Gilmore, 1999) and experience marketing (Schmitt, 1999), there has been a focus on how experiences can be conceptualized and applied within various fields. The approaches vary, and the tourism literature demonstrates a wide-range and perplexing set of definitions and theoretical meanings (Walls, Okumus, Wang, & Kwun, 2011a). Although important reasons for this are to be found in the multidisciplinary nature of tourism, its varying contexts, and complex scientific positions, there is a need for contributions that focus on theoretical perspectives of tourist experiences.…”

“…Reviews of conceptual developments show that a majority of research on the tourist experience have its origin in sociology and psychology (see Dann, 2014;McCabe, 2005;Ryan, 2010;Uriely, 2005;Walls et al, 2011a). As the former has contributed with overall structural frameworks of tourist experiences, the latter has offered empirically based conceptualizations on micro level.…”