How Can Consumer Research Contribute to Increased Understanding of Tourist Experiences? A Conceptual Review

Abstract

ABSTRACT

I Remember How We All Felt: Perceived Emotional Synchrony through Tourist Memory Sharing

“…CCT calls for consumer researchers to broaden their focus to investigate the neglected experiential, social, and cultural dimensions of consumption in context and in particular the theoretical questions related to “consumers’ personal and collective identities; the cultures created and embodied in the lived worlds of consumers; underlying experiences, processes and structures; and the nature and dynamics of the sociological categories through and across which these consumer culture dynamics are enacted and inflected” (Arnould and Thompson 2005, p. 870). Jensen, Lindberg, and Østergaard (2015) also argue for a greater use of consumer culture theory within tourism research with a focus on how meaning is created through social interaction and the cultural (or collective) meanings that result.…”

Medical Tourism Experience: Conceptualization, Scale Development, and Validation

“…Existing studies reveal that experience exerts a profound influence on tourists’ cognitive, affective, conative, and behavioral reactions toward a destination and its attributes (Jensen, Lindberg, and Ostergaard 2015; Kim 2014; Kim, Hallab, and Kim 2012; Otto and Ritchie 1995, 1996; Ritchie and Hudson 2009), which explains why one should scrutinize the experiential reactions of tourists, including medical tourists. For example, experience has been found to affect tourists’ sense of well-being, satisfaction, and loyalty toward a destination (Saayman et al 2018), memory (Kim 2010; Kim, Hallab, and Kim 2012), arousal (Kastenholz et al 2018), word-of-mouth and future intention to travel (Ali, Ryu, and K. Hussain 2016), service fairness and consumption-related emotions (Su and Hsu 2013), intention to recommend a destination (Hosany and Witham 2010), and a host of other consumer-related variables.…”

Reflections on systematic reviews: moving golden standards?

“…Given the lack of strong standards, published review papers are of different genres (i.e. conceptual, critical, theoretical) and of varying qualities, as is also the case for the Scandinavian Journal of Hospitality and Tourism (SJHT; see for example Black, Weiler, & Chen, 2019;Gjerald & Øgaard, 2008;Jensen, Lindberg, & Østergaard, 2015;Mura & Sharif, 2017;Müller & Hoogendoorn, 2013;Qian, Law, & Wei, 2018;Solvoll, Alsos, & Bulanova, 2015).…”