An Empirical Study of Critical Success Factors for the Adoption of m-Government Services in Tanzania

Ishengoma, Fredrick; Mselle, Leonard J.; Mongi, Hector

doi:10.1007/978-981-16-4016-2_2

Cited by 3 publications

(2 citation statements)

References 10 publications

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“…The Government intends to extend service provision in future by using the Interactive Voice Response System to add more flexibility to public service accessibility (e-Government Authority, 2019c). Given all these initiatives, studies have shown that citizens have adopted the use of e-government services (Ishengoma et al, 2019(Ishengoma et al, , 2022. However, there is a knowledge gap with respect to the postadoption behavioural aspect of the e-government services among the citizens.…”

Section: Literature Review E-government Services In Tanzaniamentioning

confidence: 99%

Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor

Mandari

Koloseni²

2022

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Purpose The purpose of this study is to investigate the continuance intention of using e-government services in Tanzania as well as moderating effects of system interactivity. Design/methodology/approach A research model based on expectancy confirmation model was developed and empirically tested using 213 data collected from e-government services users who were selected using the judgemental sampling technique. The variance-based structural equation modelling technique was used for data analysis using SmartPLS 3.0. Findings The results of this study suggest that system interactivity, computer self-efficacy, management support, confirmation, satisfaction and perceived usefulness have a positive and significant influence on continuance intention to use e-government services. Moreover, the findings of this study indicate that system interactivity moderates the influence of perceived usefulness and satisfaction on continuance intention. Originality/value This study extends the expectancy confirmation model with system interactivity, management support and computer self-efficacy which are considered as important factors in continuance usage of technology. Furthermore, this study examines the moderating effect of system interactivity on the effects of perceived usefulness and satisfaction on continuance intention.

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Section: Literature Review E-government Services In Tanzaniamentioning

confidence: 99%

Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor

Mandari

Koloseni²

2022

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“…Users expect the government to develop a secure and reliable m-government system and when users perceived that the system is secure and reliable trust is naturally built and the tendency to adopt the system becomes high. The element of trust has been established by previous studies as the main ingredient to accepting and using m-government systems (Ishengoma et al, 2022; Junnonyang, 2021). Therefore H4 was suggested.…”

Section: Hypothesis Developmentmentioning

confidence: 99%

The determinants of Mobile government services adoption: The moderating effect of perceived government support (PGS)

Mensah

Dadson

Mwakapesa

et al. 2022

Information Development

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This study holds the view that the m-government success depends on the adequate intervention and support of government. Given this, the study seeks to investigate the role that government support can play on m-government services acceptance. Particularly the study examines the moderating influence of perceived government support (PGS) on m-government services usage. A structural equation model (SEM) method was deployed with Smart PLS 3.0. Analysis from the data captured using a comprehensive Unified Theory of Acceptance and Use of Technology (UTAUT) model, demonstrated that contrary to the initial held view, performance expectancy (PE) did not impact the acceptance behavior of m-government services. Facilitating conditions, security and privacy, trust in m-government and quality of information had a direct positive influence on m-government services adoption. The findings also revealed that PGS had a significant moderating influence on PE, facilitation conditions, and trust towards the adoption of mobile government services. However, perceived government support had no significant moderating effect on security and privacy and information quality on the adoption of m-government services. These results guide researchers and practitioners in respect of the role government support plays in making m-government a success and how government aid should be designed to have the maximum impact on changing the adoption behavior of citizens.

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The Impact of Context Awareness and Ubiquity on Mobile Government Service Adoption

Mensah

Mwakapesa

2022

Mobile Information Systems

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Context awareness and mobile factor ubiquity are considered key factors when it comes to mobile technology development and diffusion. Context is vital in interactive applications particularly when the context of users changes frequently and rapidly in the environment of handheld-mobile and ubiquitous technology systems. The understanding of the context and ubiquity in the development and diffusion of mobile government can influence the delivery of efficient public services. Mobile context-aware computing systems can respond to the changes in the environment in an intelligent way to provide a better consumer experience for users. This study explored the impact of context awareness and mobile factor ubiquity on the adoption of mobile government services. The framework of this study was based on the unified theory of acceptance and use of technology (UTAUT). The structural equation model (SEM) with SmartPLS 3.0 was used to conduct the data analysis. The analysis which was based on the 366 samples generated has shown that while context awareness was not significant in determining both the performance and intention to use, it was however significant in determining the effort expectancy of mobile government services. Also, mobile factor ubiquity was found to be a positive predictor of effort expectancy, intention to use, and context awareness. However, the mobile factor ubiquity does not determine the performance expectancy of mobile government services. The implications (managerial and theoretical) of these and other result findings of the study are discussed.

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An Empirical Study of Critical Success Factors for the Adoption of m-Government Services in Tanzania

Cited by 3 publications

References 10 publications

Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor

Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor

The determinants of Mobile government services adoption: The moderating effect of perceived government support (PGS)

The Impact of Context Awareness and Ubiquity on Mobile Government Service Adoption

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