“…With the increased level of interconnectivity and automation, organizations have been restructuring and revising their processes, products, services, and business models to achieve superior performance results (Tortorella, Cauchick‐Miguel, et al, 2021; Wagire et al, 2020). The integration of disruptive digital technologies, for example, big data, cloud computing, Internet‐of‐Things (IoT), and artificial intelligence (AI), has been changing the landscape of organizations and supply chains, yielding operational benefits while imposing additional challenges (Sony et al, 2021). As organizations increase their awareness of I4.0, understanding its actual benefits and challenges becomes clearer (Veile et al, 2020), especially regarding the implications of human factors (Tortorella, Miorando, et al, 2021).…”