An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues

Gouscos, Dimitris; Laskaridis, Giorgos; Lioulias, Dimitris; Mentzas, Gregoris; Georgiadis, Panagiotis

doi:10.1007/978-3-540-46138-8_42

Cited by 22 publications

(19 citation statements)

References 7 publications

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“…There are two types of approaches addressing e-Government interoperability, first based on cross-organizational workflow [9], [10], [11], [12] and semantic web or semantic driven [13], [14], [15].…”

Section: B E-government Interoperabilitymentioning

confidence: 99%

Initial Model of Indonesian e-Government Grid Services Topology

Rachmawati¹,

Sensuse²,

Suhartanto³

2012

IJCTE

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Information and Communication Technology (ICTs) is growing rapidly due to human needs for communication and fast access to information. This brought a new awareness around the world to create good governance and clean government. This is known as public management reform, called e-Government (e-Gov). Interoperability is a key issue in implementing an e-Government system. Grid-based services for interoperability (e-Government Grid) could be a solution for resource sharing and interoperability of e-Gov systems. This research is the result of Indonesian government e-Government policy study and modelling an intial e-Government Grid Services Model Topology in Indonesia which aims to create good and clean governance. Index Terms-E-government, e-government grid, grid services, topology I. INTRODUCTION The use of Information and Communication Technologies (ICTs) has been pointed out as fundamental paths towards improving democracy and increasing people's participation in the decision-making process. It forces government to make new management patterns that related to issues of transparency, accountability, efficiency, effectiveness, service and other public policies in order to respon the community aspiration. There is ban initiative that the world should make renewal in the service and public management in order to make a new awareness throughout the world to create good governance (good governance and clean government) [1]. Good governance according to UNDP is, among other things, participatory, transparent and accountable, effective and equitable. It promotes the rule of law. Good governance ensures that political, social and economic priorities are based on broad consensus in society and that the voices of the poorest and the most vulnerable are heard in decision-making over the allocation of development resources [2]. Public management reform is influenced by management progress of ICT, called e-Government (e-Gov). E-Government is the use of Internet media to perform activities of government services to the public.

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Section: B E-government Interoperabilitymentioning

confidence: 99%

Initial Model of Indonesian e-Government Grid Services Topology

Rachmawati¹,

Sensuse²,

Suhartanto³

2012

IJCTE

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“…• create a set of invocation pointers to the service implementations in these service repositories. Gouscos et al [34] propose a layered one-stop shop architecture for a one-stop shop service provision scheme, and review the technologies that might provide the various components. This leads to considerations of the way in which the elements of this model and their technologies can be distributed amongst the platforms of the service providers.…”

Section: Kiosks As One-stop Shops -Managing Service and Knowledge Architecturesmentioning

confidence: 99%

Challenges in the Delivery of E-Government through Kiosks

Slack

Rowley

2004

Journal of Information Science

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Kiosks are increasingly being heralded as a technology through which governments, government departments and local authorities or municipalities can engage with citizens. In particular, they have attractions in their potential to bridge the digital divide. There is some evidence to suggest that the citizen uptake of kiosks and indeed other channels for e-government, such as web sites, is slow, although studies on the use of kiosks for health information provision offer some interesting perspectives on user behaviour with kiosk technology. This article argues that the delivery of e-government through kiosks presents a number of strategic challenges, which will need to be negotiated over the next few years in order that kiosk applications are successful in enhancing accessibility to and engagement with egovernment. The article suggests that this involves consideration of: the applications to be delivered through a kiosk; one stop shop service and knowledge architectures; mechanisms for citizen identification; and, the integration of kiosks within the total interface between public bodies and their communities. The article concludes by outlining development and research agendas in each of these areas.

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“…of single points of access (e.g. portals) to many related electronic transactions and services, usually to all the electronic transactions and services required in a particular life event or by a particular target group (of citizens or enterprises), which are usually offered and managed by several different Public Organizations [6], [7], [26].…”

Section: Introductionmentioning

confidence: 99%

Computer Supported Collaboration in the Public Sector: The ICTE-PAN Project

Loukis

Kokolakis

2003

Lecture Notes in Computer Science

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Electronic Government today focuses mainly on offering citizens and enterprises the capability to perform electronically their transactions with the Public Administration and also on the electronic delivery of the currently existing public services over the Internet. However, the huge potential of ICTs has only to a small extent been exploited in the higher level and most critical functions of Public Administration, such as the development, monitoring and evaluation of public policies and programmes, the decision-making for difficult and complex social problems, or for granting licenses and permissions with high social impact, etc. This paper is dealing with the exploitation of the methodologies and technologies of Computer Supported Collaborative Work (CSCW) in these directions. A general functional and technological architecture of a Government to Government (G2G) collaborative environment is described, for supporting the above high level functions of Public Administration, which has been designed as part of the ICTE-PAN Project. It is based on an extension of the classical Workflow Model, in order to include both 'Single Person Activities' and 'Collaborative Activities', and also on the use of modelling techniques and ontologies, in order to achieve a high level of adaptability to diverse requirements.

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An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues

Cited by 22 publications

References 7 publications

Initial Model of Indonesian e-Government Grid Services Topology

Initial Model of Indonesian e-Government Grid Services Topology

Challenges in the Delivery of E-Government through Kiosks

Computer Supported Collaboration in the Public Sector: The ICTE-PAN Project

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