An analysis of reference services usage at a regional academic health sciences library

Barrett, Felicia

doi:10.3163/1536-5050.98.4.009

Cited by 9 publications

(4 citation statements)

References 11 publications

(5 reference statements)

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“…Chan, 30 Bennett and Siming, 31 Ryan, 32 Bishop and Bartlett, 33 Sugimoto, 34 and Barrett 35 have conducted transactional analyses in conjunction with specialized reference environments, subject expertise, staffing, and embedded librarians, which are directly relevant to this study. In addition, Magi and Mardeusz 36 directly address two vital components of specialized reference: face-to-face in-depth research consultations and sources-based competencies.…”

Section: Specialized Reference Services At Illinois Reference Transactional Analysis and Its Implications For Service Providers And Adminmentioning

confidence: 99%

Specialized Reference Services at Illinois: Reference Transactional Analysis and Its Implications for Service Providers and Administrators

Lenkart¹,

Yu²

2017

RUSQ

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As reference service environments continue to evolve, service providers and administrators are encountering numerous challenges and opportunities. This article examines the specialized reference services at the University of Illinois. Using reference transactional data from two academic years (69,630 transactions), this study focuses on five specialized service points and two general service points. Moreover, this study analyzed READ Scale scores, duration of the transaction, question type, and subject area covered during these transactions.

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Section: Specialized Reference Services At Illinois Reference Transactional Analysis and Its Implications For Service Providers And Adminmentioning

confidence: 99%

Specialized Reference Services at Illinois: Reference Transactional Analysis and Its Implications for Service Providers and Administrators

Lenkart¹,

Yu²

2017

RUSQ

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“…Danışma hizmetleri kütüphanelerin kullanıcı etkileşimi açısından yoğunlukla analiz edildiği birimlerden biridir (Barrett, 2010;Christensen, Du Mont ve Green, 2001;Finnell ve Fontane, 2010). Danışma hizmetlerinin değerlendirilmesine yönelik model önerisi yapılan bir çalışmada, danışma kütüphanecisinin kullanıcılardan gelen dört tür soru grubuna yönelik bilgi ve beceri düzeyinin belirlenmesinin önemli olduğu vurgulanmıştır (Olson, 1984).…”

Section: Literatür Değerlendirmesiunclassified

“…Diğer bulgularda ise en çok gelen soru türlerinin bir kaynağa ait yönlendirme ve hazır danışma soruları kapsamındaki sorular olduğu aktarılmıştır. Sonuçta fakülte öğrencilerinin ve çalışanlarının eğitim ve araştırmalarını sürdürürken danışma hizmetlerine ihtiyaç duyacağına dikkat çekilerek bu bağlamda kütüphanecilerin kaliteli bir danışma hizmeti sunmalarının önemli olduğu vurgulanmıştır (Barrett, 2010).…”

Section: Literatür Değerlendirmesiunclassified

Evaluation of Reference Services: An Analysis of Reference Services at Turkish Grand National Assembly Library

Çakmak

Tırnavalı²

2020

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As one of the conventional services of libraries, reference services are renovated in line with the advancements in technology. The data extracted from these services are used to assess the impact of these services. This study aims to describe user requests in the reference services and responses provided to these requests in the Turkish Grand National Assembly (TGNA) Library based on the data extracted from such services. For this purpose, a form was created to record the requests received by the reference unit. The data set used in the study was obtained by penetrating the requests into this form. The pre-processing phase of the data gathered from 171 transactions in 43 working days was carried out by using KNIME software. Following the preprocessing phase, the data analyzed with SPSS software and findings were presented with descriptive statistics. The findings of the study declared that the users frequently request books from the reference unit, and as an interaction environment e-mail is a very used tool in responding requests and most of the requests were reacted in an hour. At the end of the study, recommendations for potential improvements of the reference services of the TGNA Library were made. As an originality value, this research gives an exemplary approach for decision-makers considering the effectiveness of reference services implemented in libraries.

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“…A 2007 study conducted at LHS-C examined both quantitative and qualitative data collected between 1990 and 2005 [6]. This was followed in 2010 by Barrett's examination of reference desk statistics from 1990-2009 at the Crawford Library of the Health Sciences-Rockford, a regional campus of UIC [7]. In both studies, data indicated that reference desk interactions seemed to be on the decline.…”

Section: Literature Reviewmentioning

confidence: 99%

The data life cycle applied to our own data

Goben¹,

Raszewski²

2015

J Med Libr Assoc

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Increased demand for data-driven decision making is driving the need for librarians to be facile with the data life cycle. This case study follows the migration of reference desk statistics from handwritten to digital format. This shift presented two opportunities: first, the availability of a nonsensitive data set to improve the librarians' understanding of data-management and statistical analysis skills, and second, the use of analytics to directly inform staffing decisions and departmental strategic goals. By working through each step of the data life cycle, library faculty explored data gathering, storage, sharing, and analysis questions.

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An analysis of reference services usage at a regional academic health sciences library

Cited by 9 publications

References 11 publications

Specialized Reference Services at Illinois: Reference Transactional Analysis and Its Implications for Service Providers and Administrators

Specialized Reference Services at Illinois: Reference Transactional Analysis and Its Implications for Service Providers and Administrators

Evaluation of Reference Services: An Analysis of Reference Services at Turkish Grand National Assembly Library

The data life cycle applied to our own data

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