An analysis of business models in Public Service Platforms

Ranerup, Agneta; Henriksen, Helle Zinner; Hedman, Jonas

doi:10.1016/j.giq.2016.01.010

Cited by 55 publications

(30 citation statements)

References 24 publications

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“…Platforms can provide the production leverage that enables this distributed co-production. Such leverage commonly takes the form of digitization that facilitates communication and information-processing (Anttiroiko et al 2014;Ranerup et al 2016;Falco and Kleinhans 2018a). However, non-digital production infrastructure such as 'service blueprints' can also be used to promote coproduction (Radnor et al 2014).…”

Section: Production Platformsmentioning

confidence: 99%

Can the power of platforms be harnessed for governance?

Ansell

Miura

2019

Public Administration

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Although not as eye‐catching as their business counterparts, many public and private institutions are currently experimenting with using platforms as a strategy of governance. Governance platforms are now being constructed by a wide array of actors at different geographical scales and across a wide range of issue areas. Although often enabled by digital technology, governance platforms fundamentally embody a new organizing logic to achieve distributed participation and mobilization. While private platforms are transforming the way that companies create and market their products or services and shifting the fundamental logic of how value is produced and appropriated, can this powerful organizing logic be harnessed for public as well as private purposes? We investigate how governance platforms generate powerful effects and survey the extant literature on governance platforms. We conclude that governance platforms do demonstrate promise, although they face a number of challenges.

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Section: Production Platformsmentioning

confidence: 99%

Can the power of platforms be harnessed for governance?

Ansell

Miura

2019

Public Administration

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“…Mit Hilfe von Informations-und Kommunikationstechnologien sollen öffentliche Dienste und Prozesse optimiert werden, um die Durchführung staatlicher Politik zu erleichtern (E-Government Schweiz 2016). Mit ePlattform wird der Ort bezeichnet, auf dem behördliche Dienstleistungen und Produkte angeboten werden (Bwalya 2014;Ranerup, Zinner Henriksen & Hedman 2016). Betreiber von ePlattformen -seien es in der Privatwirtschaft die technischen Anbieter oder in den öffentlichen Verwaltungen der Schweiz der Bund, die Kantone oder Gemeinden -zeichnen sich unter anderem dadurch aus, dass ein wichtiger Bestandteil ihrer Geschäftstätigkeit online stattfindet, wobei mindestens beide Marktseiten, das heisst sowohl die Produzenten als auch die Konsumenten, bedient werden.…”

Section: Die Technische Umsetzung Von Egovernment-lösungenunclassified

Digitalisierungsfortschritt föderaler Einheiten: Ein Vergleich der Ausgestaltungen kantonaler ePlattformen in der Schweiz

Mertes

Pleger

Bossert

et al. 2020

Yearbook of Swiss Administrative Sciences

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“…Similarly, a data-related example is when government provides open data on public parking availability, and the private sector develops a parking locator application. The recent increase in adoption of civic technology by municipal governments supports the realization of this government as a platform model, where government is reduced to acting not as the citizen-facing service provider, but as the data custodian [21,32].…”

Section: Citizen-government Relationshipmentioning

confidence: 99%

Disintermediating Government: The role of Open Data and Smart Infrastructure

Johnson

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Governments are increasingly negotiating the adoption of civic technologies to improve government functioning and to better connect with citizens. Despite the benefits of civic technology to make government more efficient, effective, and transparent, there are many challenges and even unintended outcomes to civic technology adoption. This exploratory paper presents a conceptual argument using two types of civic technology; open data and smart city infrastructure, as examples where their procurement by government can disintermediate government from citizen. This disintermediation can have both positive and negative outcomes for different parties. Four mechanisms that drive this disintermediation are discussed, including the use of legal frameworks, jumping of scales, conversion of public to private goods, and the creation of standards. These mechanisms can serve to shift the role of government from a service provider to a more background role as a data custodian or regulator, opening many opportunities for other actors, including private sector to assume critical roles in service provision.

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An analysis of business models in Public Service Platforms

Cited by 55 publications

References 24 publications

Can the power of platforms be harnessed for governance?

Can the power of platforms be harnessed for governance?

Digitalisierungsfortschritt föderaler Einheiten: Ein Vergleich der Ausgestaltungen kantonaler ePlattformen in der Schweiz

Disintermediating Government: The role of Open Data and Smart Infrastructure

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