Ambientes Determinantes ao Compartilhamento do Conhecimento em Organizações de Radiologia e Diagnóstico por Imagem: Um Estudo de Múltiplos Casos

Dorow, Patrícia Fernanda; Fraga, Bruna Devens; Varvákis, Gregório

doi:10.21714/2236-417x2018v8n2p22

Cited by 1 publication

(1 citation statement)

References 29 publications

(34 reference statements)

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“…The production of training materials using ICTs assumed a unique and specific role in the knowledge transfer process The network members were trained even without the face-to-face support of a specialist Enablers of knowledge management include the presence of available physical and virtual environments (Dorow et al, 2018) (continued) The use of the VLE improved the interactions between the franchisor and franchisee…”

Section: Evaluation Of Content and Quality Of Types Of Training Mater...mentioning

confidence: 99%

The role of ICTs for knowledge sharing in franchising networks

Rocha,

Pacheco,

Silvério

et al. 2023

JBIM

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Purpose Despite the significance of knowledge sharing for competitive advantage in networked businesses like franchising systems, there is a lack of comprehensive understanding regarding the strategic value of knowledge sharing in the context of franchising. In particular, the specific contribution of information and communication technologies (ICTs) in facilitating interorganizational knowledge exchange among franchising members remains inadequately understood, particularly in emerging economies. Therefore, this study aims to explore the mechanisms involved in the knowledge-sharing process facilitated by a virtual learning environment (VLE) within franchising networks and examine the role of VLEs in facilitating knowledge. Design/methodology/approach This study uses a multiple-case study approach involving 24 franchisees and the franchisor within a Brazilian franchising network operating in the furniture market to examine the role played by a VLE. Findings The results of the study reveal that the introduction of a VLE has played a significant role in fostering enhancements in the knowledge-sharing process among the franchisor and franchisees in the network. Moreover, the results indicate that VLEs play a significant role in overcoming geographical obstacles, thereby enabling efficient knowledge sharing between franchisees and franchisors operating in extensive territorial contexts. Finally, findings indicate that intracommercial competition acts as a prominent barrier, leading to low levels of cooperation and knowledge-sharing intent among franchisees within the network. Originality/value This study contributes to the existing knowledge by enhancing the understanding of how ICTs can facilitate knowledge sharing in organizations operating within franchising systems. Furthermore, this paper advances the comprehension of the role of networking franchising configuration and governance in supporting organizational improvements. Additional actionable insights are provided.

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Section: Evaluation Of Content and Quality Of Types Of Training Mater...mentioning

confidence: 99%