Aggression in clinical settings: nurses' views — a follow‐up study

Abstract

Results from this empirical study (n = 270) indicate that nurses from both the public and private sector are more worried about colleague aggression than aggression from other sources, that such aggression ranks as a major workplace distress factor for them, that different clinical settings have their own profiles of aggression, and following incidents of aggression, staff talk with colleagues and friends rather than with human resource or trade union personnel. These findings shadow those of a previous small scale qualitative study conducted by the author and they add to the growing recognition and concern that nurses, like employees in other settings, are subjected to high levels of interpersonal conflict at work.

Work‐related stress, burnout, and job satisfaction of dialysis nurses in association with perceived relations with professional contacts

“…In parallel with our finding that nurses who thought that other nurses and nursing administrators had a negative view of the nursing profession had the worst work-related stress, burnout, and satisfaction scores, Farrell determined that Australian nurses were exposed to violence directed by other nurses and did not think that their nursing administrators protected them. 25 In a noteworthy study from Turkey, Sever determined that there was a communication breakdown and serious conflict between nurses and that these problems were the cause of increased work-related stress and deceased motivation. 26 Demir reported that positive feedback received from co-workers decreased emotional exhaustion and depersonalization in nurses.…”

Cross-Cultural Differences in Psychiatric Nurses' Attitudes to Inpatient Aggression

“…Most studies in the psychiatric field have national samples, and the focus in most of these studies is on the comparison between the patient and the staff attitudes toward aggressive incidents (Duxbury, 2002), on the differences in attitudes between nurses from different types of ward (Duxbury, 1999;Farrell, 1997;Winstanley & Whittington, 2004), or on the attitudes of different clinical disciplines (Farrell, 1999;Nolan, Dallender, Soares, Thomsen, & Arnetz, 1999). Available comparative international research focuses on aggression-related issues other …”

Nursing and aggression in the workplace: a systematic review

“…Management of aggression as horizontal violence was often poor without adequate support structures in place (Farrell, 1997) and remains more of a concern in some cases over aggression potential from other sources (Farrell, 1999).…”