Agent Technology Application Strategies in Personal and Team Software Process Environment

Abdullah, Rusli; Talib, Amir Mohamed; Misran, Erizal Kamal

doi:10.3844/ajebasp.2011.347.351

Cited by 3 publications

(3 citation statements)

References 12 publications

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“…In fact, software, as a product, continuously arises from intensive and iterative development of knowledge across team members who have different specializations, are often distributed and may have opposing professional priorities (Ghobadi, 2015). In this respect, knowledge sharing among software development team members in technology-intensive service firms leads to effective and creative solutions for software-related problems, encourages team members to learn from each other, overcomes the cultural and social challenges and improves software product quality and development time (Abdullah et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

Knowledge sharing barriers in software development teams: a multiple case study in Turkey

Akgün

Keskin

Ayar

et al. 2017

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Purpose Changing customer demands, needs and desires; emerging technologies; and increasing competition among firms force software development teams to develop and then implement new software projects to satisfy their customers and become more competitive in their marketplace. In this respect, knowledge sharing is critical for project success. However, although knowledge sharing among team members has been investigated by many researchers, knowledge sharing barriers among people have rarely been addressed in project teams in general and software development teams in particular. Thus, the purpose of this study is to investigate knowledge sharing barriers in the software development team context and develop solutions that can overcome these barriers. Design/methodology/approach An exploratory multiple case design was used to explore why software team members in Turkey may be reluctant to share knowledge. In this study, the authors conducted 18 in-depth and on-site semi-structured interviews and then employed content analysis, which uses a set of procedures to make valid inferences from text, to discover knowledge sharing barriers. Findings By interviewing 18 Turkish project team managers, the authors identified knowledge-, individual- and organization-related knowledge sharing barriers among team members. They also demonstrated solutions for the knowledge sharing hesitation among team members based on the experiences of project team managers. Research limitations/implications Some methodological limitations exist in this study. Specifically, the generalizability of the sampling limits the study, which was conducted in a specific national context, Turkish firms in general and the Istanbul district in particular. It is important to note that readers should be cautious when generalizing the results to different cultural contexts. In this regard, a Turkish sample involving the Istanbul district, like that of any culturally bound research, imposes some constraints on the interpretation and application of the results. The study was conducted with in-depth interviews of only 18 managers working in seven companies. Also, this study was performed on system development teams. The results should be confirmed with more samples and different project sets. Practical implications In this study, the authors discover the reasons for knowledge sharing reluctance among team members and some solutions that will eliminate knowledge sharing problems by using case studies. The results show that the reluctance of team members arises from obstacles, which are knowledge-, individual- and organization-related. Also, the conclusions demonstrate that knowledge sharing barriers can be resolved by establishing project leadership, creating a knowledge sharing culture and considering team members’ emotions. Originality/value The present study investigated whether reluctance to share knowledge derives not only from individual barriers but also from organization- and knowledge-related barriers in a project team context. The authors discovered that knowledge sharing barriers can be resolved by establishing project leadership, creating a knowledge sharing culture and considering team members’ emotions.

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Section: Introductionmentioning

confidence: 99%

Knowledge sharing barriers in software development teams: a multiple case study in Turkey

Akgün

Keskin

Ayar

et al. 2017

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“…KMS are designed, developed and deployed to assist organisations to manage their knowledge in order to perform tasks and as a decision-making tool for top organisation management (Davenport & Prusak, 1998). KMS technology has become renowned as an enabling and leading factor for connecting people or working collaboratively and converting data into knowledge (Abdullah & Misran, 2010).…”

Section: Knowledge Management Systemsmentioning

confidence: 99%

Developing Conceptual Governance Model for Collaborative Knowledge Management System in Public Sector Organisations

Ali

Nor

Abdullah

et al. 2016

Journal of Information and Communication Technology

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Nowadays most of the public sector organisations are implementing a knowledge management system (KMS) to assist the systematic creation and sharing of their knowledge resources. The recent technological needs, collaboration and cooperation among public sector organisations (PSO) serve a vital role in the development of knowledge management systems (KMS). However, in order to establish a successful and standardised collaborative KMS amongst Malaysian PSO (MPSO), proper governance needs to be in place. The aim of this study is to identify governance components for collaborative KMS (CKMS). Accordingly, the journal articles published within the period 1998-2013 were identified and analysed. The articles were sourced mainly from Knowledge Management Research & Practice, Science Direct, Emerald, MIS Quarterly, as well as from some other academic databases. Keywords used during the literature search were â€œgovernanceâ€, â€œknowledge management systemâ€, â€œcollaborationâ€, â€œcollaborative knowledge management systemâ€, â€œknowledge sharingâ€ and â€œknowledge management governanceâ€. Moreover, expert opinion from the public sector expert teams and academic experts was also acquired from several consultation sessions to ensure that the components obtained from the readings meet the requirements of KMS collaborations. Based on the analysis and consultation, a conceptual model for governance of CKMS is constructed.

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“…A Suit of models developed by the SEI includes the software CMM, the System Engineering CMM and the Integrated Product Development CMM have been merged and extended into the CMM Integration (CMMI) (Cater-Steel et al, 2006;Abdullah et al, 2011;Nasir et al, 2008). CMMI is Collection of best practice for software development (ITIL-CMM Process Comparison, 2011); its main focus is on processes, customers and quality of deliverables NSTD Academy, 2001.…”

Section: Methodsmentioning

confidence: 99%

Supporting Best Practices and Standards for Information Technology Infrastructure Library

S.¹

2012

Journal of Computer Science

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Problem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: This study will prove that all these IT based practices and IT standards are useful and helpful when concurrently adopted with ITIL. Conclusion: By adopting the best IT practices and IT standards ITIL will be benefited in IT Service Support and IT Service Delivery areas.

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Agent Technology Application Strategies in Personal and Team Software Process Environment

Cited by 3 publications

References 12 publications

Knowledge sharing barriers in software development teams: a multiple case study in Turkey

Knowledge sharing barriers in software development teams: a multiple case study in Turkey

Developing Conceptual Governance Model for Collaborative Knowledge Management System in Public Sector Organisations

Supporting Best Practices and Standards for Information Technology Infrastructure Library

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