2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2016
DOI: 10.1109/ieem.2016.7797876
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Adoption of Near Field Communication in hotel industry based on risk perspectives and individual characteristics

Abstract: -The emergence of the mobile phone has created great opportunities for businesses, especially those providing services to customers. Hotels are very important to a country as they provide accommodation to travelers. Better services attract more hotel customers. With the advent of NFC, a wireless mobile technology, hotel customers can use NFC to get hotel services efficiently. Previous studies found that risk and users' individual characteristics are very important in analyzing the adoption of Internet communic… Show more

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Cited by 2 publications
(3 citation statements)
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“…Furthermore, Sam and Chatwin (2016) have studied the usefulness of the NFC technology in the hotel industry. They have shown that with the advent of the NFC technology, hotel customers can use it to get hotel services efficiently.…”
Section: Related Workmentioning
confidence: 99%
See 1 more Smart Citation
“…Furthermore, Sam and Chatwin (2016) have studied the usefulness of the NFC technology in the hotel industry. They have shown that with the advent of the NFC technology, hotel customers can use it to get hotel services efficiently.…”
Section: Related Workmentioning
confidence: 99%
“…They also have analyzed the factors affecting on hotel’s customers’ adoption of the NFC technology. They have found that risk and users’ individual characteristics are very important factors in examining the adoption of NFC technology in the hotel industry (Sam and Chatwin, 2016).…”
Section: Related Workmentioning
confidence: 99%
“…Pengetahuan atau kognitif merupakan domain yang sangat penting dalam membentuk tindakan seseorang (Notoatmodjo, 2007). Menurut Sam & Chatwin, (2016) (Gibson et al, 2012).…”
Section: Tabel 1 Rekapitulasi Dimensi Lingkungan Kerjaunclassified