A Sustainable Business Model for Public Service Organizations?

Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?

“…However, a novel conceptual combination of the public administration and management and the service perspectives has the potential to further our understanding of the nature, process and limitations of the co-production of public services. This process has already begun -both in general terms, through the positing of a public servicedominant logic for public services (Osborne et al , 2014(Osborne et al , 2015 and through the use of this logic to explore co-production (Osborne & Strokosch 2013, Radnor et al 2014, Hardyman et al 2015. This present paper offers a contribution to this debate by addressing the central theoretical issue of the conceptualisation of co-production and its relationship to the co-creation of public value.…”

“…Inter alia, it is articulated as a valuable route to public service reform (Boyle & Harris 2009, Nambisan & Nambisan 2013 and to the planning and delivery of effective public services (Durose et al 2013), a response to the democratic deficit (Pestoff 2006) and a route to active citizenship (DoH 2010) and active communities (Scottish Community Development Centre 2011), and as a means by which to lever in additional resources to public services delivery (Birmingham City Council 2014). A significant body of research has also begun to mature (inter alia Cepiku & Giordano 2014, Fledderus et al 2014, Radnor et al 2014, van Eijk & Steen 2014, Hardyman et al 2015, Isett & Miranda 2015, Wiewiora et al 2015, Despite these varied roles and growing body of empirical research, coproduction continues to be poorly formulated and has become one of a series of 'woolly-words' in public policy. This paper presents a conceptualisation of coproduction that is theoretically rooted in both public management and service management theory.…”

“…The public administration co-production literature subsequently developed predominantly in the United States, Europe and Australia (for example, Sharp, 1980;Whitaker, 1980;Parks et al, 1981;Levine and Fisher, 1984;Rosentraub & Warren 1987;Brudney and England, 1983;Frederickson 1996, Alford 1998, Evers 2006, Brandsen and Pestoff 2006, Bovaird 2007, Verscheure et al 2012, Osborne & Strokosch 2013, Radnor et al 2014, Pestoff 2014.…”

The Evolution of Public Administration Models

“…However, in terms of social services, presenting complex structure and diversified goals, NPM can, apart from positive economic effects, result in adverse social consequences [22]. The disappointment in NPM effects is also expressed by the great supporters of this stream [23].…”

Rethinking Public Organizations as Knowledge-Oriented and Technology-Driven Organizations

“…Coproduction as source of effective performance and innovation in public services helps both social inclusion and citizen engagement. Public services are complex service systems employing human, organizational and technical elements and processes (Osborne, Radnor, Vidal & Kinder, 2014). Co-production should be considered as cooperative and voluntary relationship (Brudney & England, 1983) in which citizens behave as active co-producers of services they receive in order to create public value for society within community valorizing the social exchange perspective on the relationship between citizen and government (Alford, 2002).…”