A study on the relationship between nurses’ compulsory citizenship behaviours and job stress

Abstract

Aim To determine whether there is a relationship between compulsory citizenship behaviours and job stress among nurses working at public hospitals. Background Nurses may face strong pressure from their managers or peers to perform role behaviours beyond what is found in their job definition. When mandated, these extra duties are called compulsory citizenship behaviours. Method This descriptive study included 569 nurses who work in three hospitals. Data were analysed using descriptive statistical analyses, linearity test, Pearson's correlation analysis, simple linear regression analysis and parametric and nonparametric tests. Results There was a significant, strong and positive relationship between the nurses' job stress and compulsory citizenship behaviours. Statistically significant differences were found between the nurses’ job stress scores according to the institution and unit they worked in and their professional experience duration. Conclusion This study found that nurses display compulsory citizenship behaviours and experience job stress at a high level. A significant relationship was found between these two variables. Implications for Nursing Management Special training programmes should be held informing managers and nurses about the negative outcomes of compulsory citizenship behaviours and positive outcomes of organisational citizenship behaviours. Appropriate opportunities and resources should be provided to cope with stress in hospital settings.

Project Manager and Stress in Coping with Demanding Situations in Automotive Industry

“…The presented findings from the issue of coping with demanding situations with an emphasis on the coping with these situations in project manager work confirm the fact that this issue has long been paid attention, which corresponds to the amount of knowledge we have in this area, for example cited and described in , Gabrhelová (2020), Unaldi (2020) and Petru and Jarošová (2019) studies [1][2][3][4]. Despite a certain conceptual ambiguity, the inconsistency of the results of individual researches, various methodological approaches, the area of the research of coping with demanding situations in the different life contexts forms a relatively consistent area of knowledge.…”

Compulsory Citizenship Behavior and Employee Creativity: Creative Self-Efficacy as a Mediator and Negative Affect as a Moderator

“…Citizenship pressure is extremely harmful to employees’ work motivation ( De Clercq et al, 2019 ) and can seriously endanger their health and well-being ( Deery et al, 2017 ; He et al, 2019a ; Somech and Bogler, 2019 ) as it might be positively associated with job stress/burnout ( Zhang L. et al, 2018 ), work–family/work–leisure conflict and intention to quit ( Bolino and Turnley, 2005 ; Bolino et al, 2010 ; Youn et al, 2017 ; Banwo and Du, 2020 ). For instance, a significant relationship between nurses’ CCB and their experienced job stress was found by Ünaldi Baydin et al (2020) . In addition, Germeys et al (2019) argued that experiencing citizenship pressure will diminish employees’ autonomously/spontaneously motivated OCB while increasing their controlled OCB.…”

Turnover intention linking compulsory citizenship behaviours to social loafing in nurses: A mediation analysis

“…Although studies of OCBs are numerous in the literature (Yildiz, 2019), little is known about the disadvantages of these behaviours' dark side, compulsory citizenship behaviours (Vigoda‐Gadot, 2006). Past research has shown that compulsory citizenship behaviours are harmful to individuals and organizations (Ahmadian et al., 2017; He et al., 2018; Unaldi Baydin et al., 2020; Vigoda‐Gadot, 2006; Xia & Yadan, 2018). Despite the importance that this concept might have, especially for nurses as health care professionals, very few studies have focused on determining its antecedents and consequences (Harmanci Seren & Unaldi Baydın, 2017; Unaldi Baydin et al., 2020; Yildiz & Ayaz Arda, 2018; Yildiz & Yildiz, 2016).…”

“…Past research has shown that compulsory citizenship behaviours are harmful to individuals and organizations (Ahmadian et al., 2017; He et al., 2018; Unaldi Baydin et al., 2020; Vigoda‐Gadot, 2006; Xia & Yadan, 2018). Despite the importance that this concept might have, especially for nurses as health care professionals, very few studies have focused on determining its antecedents and consequences (Harmanci Seren & Unaldi Baydın, 2017; Unaldi Baydin et al., 2020; Yildiz & Ayaz Arda, 2018; Yildiz & Yildiz, 2016). This study's primary motivation is to fill this gap by investigating the consequences of compulsory citizenship behaviours, namely turnover intention and social loafing behaviours.…”

“…Interestingly, a recent study by Unaldi Baydin et al. (2020) found that among nurses in Turkey, the level of compulsory citizenship behaviours is also high, meaning that in hospitals nurses voluntarily fulfil unofficial duties beyond their formal job responsibilities. However, after a while, they may be pressured by their managers and/or colleagues to perform these duties not willingly.…”