A Study on Factors Affecting Emotional Labor of Clinical Dental Hygienists

Background: This study examines the relationship between the emotional labor and compassion competence of clinical dental hygienists. It attempted to provide basic data to establish a plan to increase the dental hygiene performance of clinical dental hygienists in the future by identifying the factors influencing the dental hygiene work performance. Methods: This study is aimed at clinical dental hygienists working at the Jeollabuk-do Dental Clinic from April to June 2020 by the Convenience Sampling Method. An online survey site program was used to explain the purpose and purpose of the study on social media including the dental hygienist community, and distribute a URL that allows you to participate in the survey only if you agree to the study. Results: In emotional labor, there was a significant difference in job satisfaction and marital status, and in compassion competence, there were significant differences in job satisfaction, final education, and marital status by group. In dental hygiene work performance, compassion competency showed a statistically significant positive correlation. In other words, it was found that the higher the compassion competence, the higher the dental hygiene work performance. It was found that the total number of years worked and the compassion competence that influenced dental hygiene work performance were statistically significant. Conclusion: In summary, in order to improve the dental hygiene work performance of clinical dental hygienists, it is necessary to compassion competence with the subject. To this end, it is believed that various supports, measures, and systematic management should be implemented to compassion competence of clinical dental hygienists.

Section: Discussionmentioning

confidence: 99%

Effects of Emotional Labor and Compassion Competence on Dental Hygiene Performance in Dental Hygienists

Kim¹,

Kim²

2021

“…Therefore, it is necessary to prevent and manage stress caused by emotional labor and somatization symptoms arising while dental hygienists are at work. A previous study on the emotional labor of dental hygienists has reported that turnover intention and work organization affect emotional labor in clinical dental hygienists 12) , and the level of dental hygienists' emotional labor is influenced by their personality type 13) . Although many studies have examined the effects of emotional labor on job stress 14) , research on the effects of emotional labor with respect to job stress and somatization among dental hygienists is lacking.…”

Section: Introductionmentioning

confidence: 99%

Effect of Emotional Labor on Somatization among Dental Hygienists in an Area

Kim¹,

Lim²,

Son³

2019

Background: We investigated somatization symptoms experienced by dental hygienists due to stress from emotional labor. Our aim was to provide basic research data that could be useful in the development of efficient stress management schemes for this occupational group. Methods: We analyzed data collected from 208 dental hygienists working in Jeollabuk-do Province, Korea. To measure the level and intensity of emotional labor among research participants, we used the Korean Emotional Labor Questionnaire. We used the Somatization Symptom Checklist-90-Revised (SCL-90-R) to measure the level of somatization symptoms among participants. Results: On analyzing the level of emotional labor and somatization symptoms according to general characteristics, participants aged 23∼25 years showed high scores for stress due to emotional labor (p＜0.05). Working 5 days per week, subjective health status, and organizational support and protection systems were found to correlate with the level of stress due to emotional labor (p＜0.05). In the analysis of correlations between emotional labor and somatization symptoms, scoring high across all domains of emotional labor was associated with scoring high for somatization symptoms in the subdomains of emotional labor. When emotional labor and demographical variables were used as independent variables, having higher scores for emotional labor and having poor subjective health status were found to be associated with having higher levels of somatization symptoms (p＜0.05). Conclusion: Our results showed that working at night and organizational support and protection systems were correlated with emotional labor and somatization symptoms. Measures must be taken at the organizational level to reduce emotional labor and somatization symptoms.

“…Research into the role of emotional labor in job satis-200 faction has been actively conducted. Existing literature encompasses studies on dental hygienists' job satisfaction 7) , emotional labor 8,9) , and job satisfaction according to gender, emotional labor, and intention to quit 10) . Prior research suggests that medical institutions are implementing various strategies to enhance external factors, thereby aiming to increase staff satisfaction and provide an optimal working environment.…”

Section: Introductionmentioning

confidence: 99%

The Effect of Emotional Labor on Job Satisfaction in Dental Hygienists: Focusing on the Mediation Effects of Positive Psychological Capital

Han

2023

Background: This study investigated the effects of positive psychological capital on the relationship between emotional labor and job satisfaction among dental hygienists. Methods: Data were collected from 296 dental hygienists working at clinical sites in Korea between July 25 and August 15, 2022. Participants were surveyed using structured questionnaires. Statistical analysis was performed using an independent t-test, ANOVA, descriptive statistics, and stepwise multiple regression analysis using SPSS/WIN 21.0. The mediating effect of positive psychological capital on the relationship between emotional labor and job satisfaction was tested using Baron and Kenny's 3-step hierarchical regression analysis. Results: Emotional labor was negatively correlated with positive psychological capital (r=−0.148, p=0.011) and job satisfaction (r=−0.214, p＜0.001). Positive psychological capital had a positive correlation with job satisfaction (r=0.441, p＜0.001). In addition, the positive psychological capital, had a partial mediating effect (z=−2.472, p=0.013) on the relationship between emotional labor and job satisfaction. Conclusion: Attitudes that reduce emotional labor, which adversely affects job satisfaction, and bolster positive psychological capital are needed.