A strategy perspective on total quality management

Yu, Gun Jea; Park, Minjae; Hong, Ki Hoon

doi:10.1080/14783363.2017.1412256

Cited by 26 publications

(26 citation statements)

References 55 publications

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“…The multivariate results are very clarifying, the non-financial indicator is negative and significant only in panels B and C. Consequently, as the differences in the use of non-financial performance measures become higher, their influence on bankruptcy probabilities is more important even if their previous financial position was worse. These results are somewhat related to those found by Corredor andGoñi (2011), Baker et al (2020) and Yu et al (2020). Firms committed to quality before the financial crisis, that is, earlier than their competitors, will have higher probabilities of survival than those less committed or whose commitment comes late.…”

Section: Resultssupporting

confidence: 80%

“…Support for this idea was provided by Corredor and Goñi (2011), who found that pioneers in the implementation of a TQM system experience performance gains whereas late adopters do not experience similar results. Likewise, Yu et al (2020) evidenced that the choice of a proactive strategy, namely the implementation of total quality management (TQM) earlier than competitors, is essential to fully benefit from its long-term effects. The main hypothesis in this study builds upon two ideas, quality strategies as a key factor for facing potential disruptions and non-financial measures which allow a better measurement of the long-term effects of these quality practices.…”

Section: Company Survival and Hypothesismentioning

confidence: 99%

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Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry

Alegría

Lizarraga-Dalloa

Marín-Vinuesa

2021

Total Quality Management & Business Excellence

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The aim of this study is to test whether the use of non-financial quality performance indicators reduces bankruptcy probabilities. A questionnaire was sent to the population of small-and medium-sized enterprises (SMEs) from the Spanish furniture industry. The final sample consists of 126 SMEs from the referred industry during the recent economic crisis (2007)(2008)(2009)(2010)(2011)(2012)(2013)(2014), a period characterised by a huge increase in business competition and the rate of failure. The main argument is that, in this context, the competitive response of the furniture industry, especially in the case of SMEs, revolves around quality. A logistic multivariate regression model is estimated in which we include both financial and non-financial qualityimplementation measures. We use a variable inspired by Perera et al.'s (1997) scale which integrates a variety of factors related to quality practices. The results show that the pre-emptive use of quality non-financial indicators is a key factor for subsequent business survival. These findings suggest important implications for external and internal stakeholders as well as policymakers.

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Section: Resultssupporting

confidence: 80%

Section: Company Survival and Hypothesismentioning

confidence: 99%

Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry

Alegría

Lizarraga-Dalloa

Marín-Vinuesa

2021

Total Quality Management & Business Excellence

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“…Continuous testing of accessibility is essential to evaluate, correct errors, provide feedback from a systemic perspective, and provide universal accessibility on the Web. For which, this paper aims to propose a process model that encompasses the Deming cycle (Plan, Do, Check, Act) [9], Website Accessibility Conformance Evaluation Methodology (WCAG-EM) [10], and Total Quality Management (TQM) [11].…”

Section: Introductionmentioning

confidence: 99%

Process Model for Continuous Testing of Web Accessibility

2021

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The lack of accessibility on websites can result in people with disabilities not accessing information online. Therefore, this research aims to create a process model for continuous web accessibility testing by adapting and customizing three methodologies: Deming cycle (Plan, Do, Check, Act), Website Accessibility Conformance Evaluation Methodology (WCAG-EM), and Total Quality Management. The process model is composed of four phases. The first phase (Plan) allows defining the accessibility problem, its importance, and the Web Content Accessibility Guidelines (WCAG) against which it will be evaluated. In addition, determine the current situation of the websites, the potential causes of accessibility problems, classify the success criteria by principles, guidelines, and levels of conformity, to elaborate the solution plan and the action plan. The second phase (Do) allows the execution of the action plan to correct the accessibility problems. In this phase, we should perform continuous testing with automatic evaluation tools, end-users, and experts to corroborate that the changes have had an effect. The third phase (Check) allows measuring compliance and non-compliance with the defined Key Performance Indicators (KPIs). This phase also explains the reasons for non-compliance. The fourth and last phase (Act) documents the solutions learned for inclusion in future developments. It was tested using a case study to determine the viability of the process model, which allowed corroborating its functionality and applicability. In future work, we plan to adapt the process model to different workgroups, develop accessible mobile applications, and comply with web accessibility in electronic documents.INDEX TERMS Deming cycle, continuous testing, total quality management, WCAG, WCAG-EM, websites, web accessibility.

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“…TQM implementation, nevertheless, depends on some other factors. Notably, the absence of an organizational-wide approach (Jurburg et al, 2015), values and virtues promoted and rewarded (Moccia, 2016), intrinsic and extrinsic motivation (Jurburg et al, 2017), job satisfaction and commitment (Mendes and Jesus, 2018), adaptability to change (Haffar et al, 2019), and, lastly, overall strategy (Yu et al, 2020). These factors are nonetheless dependent on the individual serving as the basic unit within the organization.…”

Section: Introductionmentioning

confidence: 99%

Autobiographical internal dialogue on TQM

Babatunde

2020

TQM

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PurposeTo present the internal dialogue of a TQM practitioner using the conceptual lens of reflective practice.Design/methodology/approachThis study used a pragmatic philosophical approach to collect qualitative critical reflection data and quantitative career construction data from stratified and purposively sampled respondents, using structured questionnaires. The qualitative data were analyzed through reconstruction, while the quantitative data were analyzed through co-construction using the percentage agreement value and Wilcoxon–Mann Whitney test.FindingsFive questions were found to be valuable for steering the internal dialogue for critical reflection, thus recommended as a must-have in a TQM practitioner's toolkit. This study found the career adapt–abilities scale to be a valuable tool for assessing the career construction of a TQM practitioner. This was supported by a 64% agreement and non-significant difference between the two groups of raters used, p < 0.05 (U = 3356.5, W = 7451.5, Z = 1.9826), two-tailed.Research limitations/implicationsThe pragmatic philosophical stance used in this study lends it to a certain level of subjectivity. However, the inputs from the three other participants neutralize the subjectivity. Most notably, this study is not about consensus-seeking but rather verifiable/testable self-reflection.Practical implicationsThe theory-informed results presented in this study are useful for the continuing professional development of TQM practitioners.Originality/valueThis study provides insights for applying an individual-level self-assessment tool for TQM implementation.

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A strategy perspective on total quality management

Cited by 26 publications

References 55 publications

Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry

Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry

Process Model for Continuous Testing of Web Accessibility

Autobiographical internal dialogue on TQM

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