A state-driven modeling approach to human interactions for knowledge intensive services

Seo, Wonchul; Yoon, Janghyeok; Lee, Jeong-Soo; Kim, Kwangsoo

doi:10.1016/j.eswa.2010.07.124

Cited by 10 publications

(3 citation statements)

References 18 publications

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“…Evangelina and Savona (2003) indicated that, in all service industries, highly skilled jobs replace low-qualified jobs. Seo et al (2011) considered that human resources generally undertake complex operationsdepending largely on the level of qualification -to develop knowledgeintensive services. This highlights that the capacity of human resources to create, disseminate, and use knowledge is the dominant factor in service processes.…”

Section: Co-creation and Human Capital In Kibsmentioning

confidence: 99%

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Nuchera

Herrera

2020

Technological Forecasting and Social Change

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Section: Co-creation and Human Capital In Kibsmentioning

confidence: 99%

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Nuchera

Herrera

2020

Technological Forecasting and Social Change

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“…4. The participation depth of human mental activity in the process of employing virtual resource: When employed，some of the virtual resource involves in many human mental activities and creativities, some of the virtual resource involves in few creative activities [11]. For example, when CAD Design Resource is employed by a user, a CAD program cannot design a product drawing automatically, there must be a designer use his brain to generate a design plan and draw it in a CAD program, and there are few manual labors and many mental creative activities in this process.…”

Section: The Participation Depth Of Human Manual Activity In the Proc...mentioning

confidence: 99%

Study of Classification and Modeling of Virtual Resources in Cloud Manufacturing

Cheng

Cao

et al. 2011

AMM

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Based on the concept of Cloud Computing, Cloud Manufacturing which refers to a new networked manufacturing mode is proposed by LI Bo-hu. In this new mode, virtual resources are organized to meet the requirements of various manufacturing services for users over network and Cloud Manufacturing platform. This paper focuses on the virtualization of resources and analyses the factors which affect the classification of virtual resources in Cloud Manufacturing first, and a conceptual classification is given. Then some factors affect the result of task assignment are introduced, and a simple example shows the effect of these factors to task assignment. Based on these factors which include quantitative, human activity, logistics and granularity, a modeling process and a rough model of virtual resource are built.

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“…Este aspecto pode ser justificado como aponta Silva (2008, p. 19), para quem a função e o espaço da biblioteca podem ser ampliados diante do dinamismo do profissional bibliotecário, visto que este pode atuar tanto "como orientador no uso do sistema de informação" quanto "como executor da pesquisa". Desde modo, salienta-se que o serviço de referência necessita se basear em competências fundamentais e em experiências acumuladas, com vistas a agregar valor ao próprio serviço e à organização, satisfazendo os requisitos do usuário (DAVENPORT; JARVENPAA; BEERS, 1996;SCHREIBER et al, 2000;ABECKER et al, 2001;SEO et al, 2011) com vistas à melhoria da qualidade desse serviço.…”

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Competências do bibliotecário no processo de referência educativo de bibliotecas universitárias

Varvákis

Inomata

Pintro

2017

PBCIB

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O serviço de referência é uma das atividades centrais das bibliotecas e passa por grandes transformações decorrentes do avanço tecnológico. Nesse contexto, os bibliotecários que atuam no serviço de referência passam a assumir novas funções, o que exige o desenvolvimento de novas competências para que possam desenvolver suas atividades com qualidade. Levando em consideração esses aspectos, mostrou-se relevante a investigação das competências necessárias ao bibliotecário atuante nesse vertente do serviço de referência que se expande progressivamente, o processo de referência educativo. Identificaram-se e caracterizam-se as etapas do processo de referência e educativo e foram definidas as competências necessárias ao bibliotecário de referência em cada uma das etapas. Conclui-se que o conjunto definido de competências contribui para o aperfeiçoamento dos serviços prestados por unidades de informação que desenvolvem o processo de referência educativo.Palavras-chave: Serviço de referência. Processo de referência educativo. Competências do bibliotecário.Link:https://revista.acbsc.org.br/racb/article/view/1355/pdf

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A state-driven modeling approach to human interactions for knowledge intensive services

Cited by 10 publications

References 18 publications

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Innovation management and co-creation in KIBs: An approach to the ICT services sector

Study of Classification and Modeling of Virtual Resources in Cloud Manufacturing

Competências do bibliotecário no processo de referência educativo de bibliotecas universitárias

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