A Review on Privacy Issues in Hotels: A Contribution to the Definition of Information Security Policies and Marketing Strategies

The inhospitable vulnerability

“…Overall, although several studies have addressed the importance of IT professional development and investment, the research of cybersecurity issues in the hospitality industry is still very limited (Magalhães et al, 2017). In the following sections, the researchers first identify information and cybersecurity incidents in the past years, then discuss the topic of incorporating cybersecurity assessment in the part of risk management.…”

“…information technology [IT] management, internet security and consumer privacy concerns) related to cybersecurity in the hospitality industry; address the importance of evaluating cyber risks, vulnerabilities and capabilities; and provide suggestions for hospitality operators to minimize the damage that cyberattacks could cause. Currently, there is very few literature addressing information security issues in the field of hospitality research (Magalhães et al, 2017). To the researchers' knowledge, there is limited research that discusses how to evaluate cyber risks and prevent data breaches at hospitality organizations.…”

Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?

“…If people feel their privacy has been violated, they tend to lose a sense of individuality and humanity. In today's digitalized era, people are more vulnerable to the psychological damage caused by privacy invasions, such as identity theft, hacking of personal information, virtual harassment, and unwanted exposure (Magalhães et al, 2017). The exposure to privacy risks creates a cognitive imbalance leading to dissonance.…”

“…Although the existing literature has recognized the importance of privacy in the travel context (e.g., Magalhães et al, 2017; O’Connor, 2007), these studies have not empirically assessed the consequences of privacy loss from the perspective of the travelers themselves. Specifically, the impact of privacy on one’s psychological state in the hospitality and tourism settings is yet to be explored.…”