A Review on Digitalization of CSR during the COVID-19 Pandemic in Indonesia: Opportunities and Challenges

Irawan, Enjang Pera; Sumartias, Suwandi; Priyatna, Soeganda; Rahmat, Agus

doi:10.3390/socsci11020072

Cited by 15 publications

(21 citation statements)

References 76 publications

(68 reference statements)

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“…Digitalization refers to restructuring various aspects of social life around digital communication and media infrastructure (Brennen and Kreiss, 2015). CSR digitalization is the process of moving CSR implementation from offline to online through digital technology (Irawan et al , 2022). This involves equipping CSR initiatives with digital technology to create digital CSR, which can be integrated into social media platforms such as Facebook, Instagram and Twitter (Benitez et al , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Companies can achieve both environmental and economic benefits by implementing digital solutions to CSR initiatives. Irawan et al (2022) suggest that CSR digitalization practices aim to equip micro-, small-and medium-sized businesses with the necessary digital competencies to succeed in today's market. Companies are now giving more importance to investing in digitalizing their CSR activities, as they believe that it will lead to significant long-term benefits and improved performance.…”

Section: Corporate Social Responsibility Digitalizationmentioning

confidence: 99%

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Does CSR digitalization improve the sustainable competitive performance of SMEs? Evidence from an emerging economy

Ahmad,

Wu,

Ahmed

2023

SAMPJ

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Purpose This study aims to investigate the influence of the digitalization of corporate social responsibility (CSR) on the sustainable competitive performance (SCP) of small- and medium-sized enterprises (SMEs) in an emerging economy and to examine the moderating effect of digital organizational culture on this relationship. Design/methodology/approach Data collection was conducted through a survey completed by 311 owners and top managers operating in service, trading and manufacturing sector SMEs positioned within the twin cities of Pakistan. A convenient purposively sampling technique and snowball method were used for data collection, and structural equation modeling was used for data analysis. Findings The results of this study suggest that CSR digitalization has a markedly positive influence on the SCP. Digital organizational culture appears to moderate these relationships. Practical implications This study highlights the importance of considering CSR digitalization and fostering a digital organizational culture for SMEs to achieve SCP. The findings provide valuable insights for strategic decision-makers, including owners, CEOs and senior management of SMEs, to enhance their knowledge concerning how and why a digital organizational culture makes it easier to digitalize CSR activities, with the ultimate objective of ensuring SCP and SME growth. Overall, the findings of this study have practical implications for policymakers and managers in SMEs as they can promote the adoption of digital technologies in CSR initiatives and develop a digital organizational culture within the organization. This would contribute to enhancing the SCP of SMEs. Thus, this research is beneficial for business actors, policymakers and researchers seeking to enhance SMEs’ SCP. Social implications This study provides valuable guidance to the senior management of SMEs regarding successfully adopting and integrating digital technologies into their CSR practices. This integration can lead to increased social and environmental benefits, which positively impact both business and society. Policymakers can use these findings to develop policies and initiatives to encourage CSR digitalization among SMEs. By providing support and incentives for digital transformation, policymakers can help SMEs adopt digital tools to improve their CSR performance, contributing to economic growth and sustainability. Originality/value This study pioneers research on the links between CSR digitalization, digital organizational culture and the SCP of SMEs. This study contributes to the literature by defining CSR digitalization as an antecedent to the SCP of SMEs. In addition, this study underlines the significance of CSR digitalization for the achievement of SMEs’ SCP of SMEs with the moderating role of digital organizational culture. Overall, this study enriches the resource base view literature through empirical evidence.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Corporate Social Responsibility Digitalizationmentioning

confidence: 99%

Does CSR digitalization improve the sustainable competitive performance of SMEs? Evidence from an emerging economy

Ahmad,

Wu,

Ahmed

2023

SAMPJ

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“…A pandemic like COVID-19 has had a significant impact on society including organizational management. There are some economic, legal, and ethical impacts observed during the pandemic and researchers believe that the consequences will be felt even in the post-pandemic era (Khan, 2020;Carroll, 2021;Irawan et al, 2022;etc.). The worldwide outbreak is testing CSR towards the stress, and evidence suggests that many organizations are attempting to rethink their CSR strategy and efforts to cope with the catastrophe and satisfy public expectations (Carroll, 2021).…”

Section: Trade Unions As Stakeholders and Their Csr Rolementioning

confidence: 99%

Section: Trade Unions As Stakeholders and Their Csr Rolementioning

confidence: 99%

The role of trade unions in promoting CSR in Bangladesh’s ready-made garments sector: the post-pandemic scenario

Khan

Rammal

2022

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PurposeThis study investigates the effectiveness of trade unions in preserving and promoting the rights of the worker, and being their voice in ensuring safe working conditions as part of the firms’ CSR activities.Design/methodology/approachData were collected from employees, managers, and owners of ready-made garments firms in Bangladesh. An open-ended survey instrument was used and distributed widely. Analysis of the 200 responses was undertaken using the qualitative narrative technique.FindingsThe findings show that, unlike traditional labor-management relations, in Bangladesh managers tend to have a more favorable attitude towards unions than employees do. The strong political links between the factory owners and the unions’ leadership raise questions about whose interest the unions represent.Practical implicationsThe authors highlight how adopting a CSR agenda can help unions make better representations on behalf of their members. This, in turn, can enhance the workforce’s efficiency and help strengthen the sector to develop processes to help face disruptions like those experienced during the COVID-19 pandemic.Originality/valueThe study is unique in addressing the role of unions in promoting CSR activities in emerging economies, where the formal institutional application remains limited. The study’s findings can help explain some of the sector’s challenges.

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“…Covid-19's influence on the development of digital-based small businesses will be investigated in this research. Growth of Indonesian MSMEs via the use of digital technology, notably social media has been examined in a number of prior studies (Arie & Fikry, 2021;Effendi et al, 2020;Irawan et al, 2022;Muditomo & Wahyudi, 2021;Purbasari et al, 2021). The COVID-19 pandemic has necessitated this study to focus on a digital-based MSME development approach.…”

Section: Introductionmentioning

confidence: 99%

Strengthening Digital Capabilities and Entrepreneurship For SMEs in the Creative Economy Sector During a Pandemic

Cahyani¹,

Hidayat²,

Marcelino³

2023

Jupe

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An important aspect in the development of the local economy is MSMEs' ability to support productive human resources, allowing people to live their lives as a means of earning a living. Entrepreneurship is characterized by the ability to transform current resources into goods and selling points via the use of ingenuity. The Covid-19 pandemic sparked the growth of micro, small, and medium-sized businesses (MSMEs). The pandemic of Covid-19 has slowed most economic sectors, particularly MSMEs. Many MSME performers are unable to grow and end up in bankruptcy because of the overabundance. This is the reason why small and medium-sized businesses (SMEs) are embracing digitization initiatives. Using a marketplace (intermediary) and social media as a marketing strategy is the method of digitalization. Digital MSME players must also be able to collaborate with netizens in promoting their goods and services, as outlined in this article. Because of this, the digital MSME development strategy is a viable option to safeguard small businesses from the Covid-19 pandemic. This article uses a process known as a literature review to examine numerous works on the growth of digital small and medium-sized enterprises (SMEs). According to this article, amid the Covid-19 pandemic in Indonesia, the growth of digital MSMEs has emerged as a viable option for saving and establishing a digital enterprise.

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A Review on Digitalization of CSR during the COVID-19 Pandemic in Indonesia: Opportunities and Challenges

Cited by 15 publications

References 76 publications

Does CSR digitalization improve the sustainable competitive performance of SMEs? Evidence from an emerging economy

Does CSR digitalization improve the sustainable competitive performance of SMEs? Evidence from an emerging economy

The role of trade unions in promoting CSR in Bangladesh’s ready-made garments sector: the post-pandemic scenario

Strengthening Digital Capabilities and Entrepreneurship For SMEs in the Creative Economy Sector During a Pandemic

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