A review of sociotechnical systems theory: a classic concept for new command and control paradigms

Walker, Guy H.; Stanton, Neville A.; Salmon, Paul M.; Jenkins, Daniel P.

doi:10.1080/14639220701635470

Cited by 255 publications

(136 citation statements)

References 37 publications

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“…Simply optimizing, codifying and practicing the current best value blend may not work for the future tourists. In this regard, the STS perspective suggests empowering responsible autonomy of stakeholders [39]. By targeting better social values (i.e., quality of work life and labor satisfaction), the tourism organization can achieve higher performance, responsible autonomy, and adaptability towards complexity and transformative external environment [12,39].…”

Section: A Smart Tourism Design Based On the Sts Theorymentioning

confidence: 99%

Digital Omotenashi: Toward a Smart Tourism Design Systems

2017

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Abstract:The tourism industry is currently facing many challenges; one of the main challenges is the lack of having smart tourism systems that make use of the recent advances in information and communication technology. Another challenge is designing such smart tourism systems while embracing diversified tourists' sustainable values of experience (functional values, social values, emotional values, and epistemic values). In light of these challenges, the overall objective of this work is to design a smart tourism experience-centered system that considers social and technical perspectives. The Socio-Technical Systems theory was adopted as a theoretical foundation, and the Design Science Research methodology was used to develop a smart tourism system and a practical design artifact. A case study from the Japanese tourism context was studied by exploring tourists' sustainable values of experiences and local staffs' behaviors. The main problem was the dysfunctional communication between local service staffs and foreign tourists during the service process. After identifying the problem and the objectives, a relevant smart tourism system was synthesized and tested as a design artifact. The results of the utility test of the proposed artifact showed its effectiveness and efficiency in facilitating the service process and in creating multi-dimensional values of experience.

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Section: A Smart Tourism Design Based On the Sts Theorymentioning

confidence: 99%

Digital Omotenashi: Toward a Smart Tourism Design Systems

2017

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“…There are also approaches that have analysed NEC characteristics, benefits and performances using socio technical systems theory and social network analysis 21 , the outcomes of which have complemented the empirical work on NEC benefits and support, from a theoretical perspective, the validity of Court"s benefits chain 22 and the benefits reported in this paper based on stakeholder views.…”

Section: Nec Benefits Chainsmentioning

confidence: 99%

A Stakeholder-Based Analysis of the Benefits of Network Enabled Capability

Neaga¹,

Henshaw

2011

Defense & Security Analysis

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“…The human (socio) and technical interaction can lead to unexpected, uncontrolled, unpredictable, and complex relationships. Because the STS is an open system and is susceptible to external inputs, it will be affected by the complex operating environment [5].…”

Section: Complex Environmentmentioning

confidence: 99%

“…STS consists of humans applying technology to perform work through a process within a social structure (organisation) to achieve a defined objective [4,5]. Work can become complex due to dynamic interaction between the people themselves, between people and technology, and between people and the environment.…”

Section: Introductionmentioning

confidence: 99%

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Assessing the Impact of New Technology on Complex Sociotechnical Systems

Oosthuizen¹,

Pretorius²

2016

SAJIE

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In complex sociotechnical systems, cognitive and social humans use technology to make sense of situations when making decisions. These elements make sociotechnical systems difficult to develop. A modelling and assessment methodology for systems engineering is required to understand the sociotechnical system's behaviour and underlying structure. Modelling captures the dynamic interaction, as well as the effect of humans in a complex environment. Cognitive Work Analysis and System Dynamics are two complementary approaches applied in mutual support within this context. The objective of this paper is to demonstrate a modelling methodology for complex sociotechnical systems, in order to support the systems engineering process. OPSOMMINGIn komplekse sosio-tegniese stelsels, gebruik kognitiewe en sosiale mense tegnologie om situasies te verstaan en besluite te neem. Hierdie elemente maak sosio-tegniese stelsels moeilik om te ontwikkel. 'n Modellering en assessering metodologie vir stelselingenieurswese is nodig om die gedrag van die sosio-tegniese stelsel en onderliggende struktuur te verstaan. Modellering implementeer die dinamiese interaksie sowel as die effek van die mens in 'n komplekse omgewing. Kognitiewe werkanalise en Stelseldinamika is twee aanvullende benaderings wat binne hierdie konteks toegepas is in wedersydse ondersteuning. Hierdie artikel demonstreer 'n modellering metodologie vir komplekse sosiotegniese stelsels om die stelselsingenieurswese proses te ondersteun. INTRODUCTIONThe development of complex sociotechnical systems (STS) often consists of integrating new technology into existing systems through the application of systems engineering (SE) processes. Standard SE processes can struggle with complex STS, which exhibit dynamic behaviour as many unintended or unpredicted consequences may be experienced. The new artefact often leads to new task possibilities that evolve user requirements [1]. To overcome these difficulties, SE can apply modelling to explore structural, functional, and operational elements of the problem and solution space [2].STS theory, as developed by Trist [3], provides a framework for modelling and analysing complex systems. STS consists of humans applying technology to perform work through a process within a social structure (organisation) to achieve a defined objective [4,5]. Work can become complex due to dynamic interaction between the people themselves, between people and technology, and between people and the environment.The central aim of this paper is to demonstrate a modelling methodology for complex STS in support of the SE process. First, some background will be provided on the development of the modelling methodology before the model is demonstrated.

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A review of sociotechnical systems theory: a classic concept for new command and control paradigms

Cited by 255 publications

References 37 publications

Digital Omotenashi: Toward a Smart Tourism Design Systems

Digital Omotenashi: Toward a Smart Tourism Design Systems

A Stakeholder-Based Analysis of the Benefits of Network Enabled Capability

Assessing the Impact of New Technology on Complex Sociotechnical Systems

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