A Pathway to Technology Integration: Eliciting Consumer’s Behavioural Intention to Use Paytm Services

Mehta, Pooja; Singla, Himanshu; Saha, Raiswa; Tyagi, Shivani

doi:10.1177/09718907211003712

Cited by 5 publications

(2 citation statements)

References 56 publications

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“…This is an important contribution that improves the understanding of the effect of risk on payment systems and addresses a gap identified in previous studies. The results are in line with recent work that identified the effect of risk related to intention (Daragmeh et al, 2021;Mehta et al, 2021;Qalati et al, 2021;Poon and Tung, 2022).…”

Section: Theoretical Implicationssupporting

confidence: 92%

What drives consumers to use P2P payment systems? An analytical approach based on the stimulus–organism–response (S-O-R) model

Diéguez

Liébana‐Cabanillas

Blanco‐Oliver

et al. 2023

EJMBE

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PurposeTraditional payment systems based on cash and bank cards are being replaced by new innovative formats. This research analyzes the success factors in the adoption by customers of Bizum, a peer-to-peer (P2P) mobile payment system widely used in Spain. This study proposes a theoretical framework based on the Stimulus–Organism–Response (S-O-R) model and includes the analysis of the moderating effect of perceived risk and the mediating effect of perceived trust.Design/methodology/approachTo achieve the proposed objectives, an online questionnaire was administered to 701 Spanish smartphone users, potential users of the proposed P2P payment systems.FindingsThe results show that perceived usefulness is the most important predictor of intention to use. Additionally, a medium predictive relevance performance of the proposed model is found.Originality/valueThis research contributes to a more holistic understanding of the adoption of P2P payment systems and provides new business opportunities that companies can exploit through the use of this technology.

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Section: Theoretical Implicationssupporting

confidence: 92%

What drives consumers to use P2P payment systems? An analytical approach based on the stimulus–organism–response (S-O-R) model

Diéguez

Liébana‐Cabanillas

Blanco‐Oliver

et al. 2023

EJMBE

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“…Many previous studies investigated BIU m-payment from the consumer and retailer perspectives. For example, Mehta et al (2021) have shown that perceived ease of use PEOU, perceived usefulness PU and SI influences the BIU m-payment. Furthermore, they found significant moderating effects of PR on the associations among SI, PEOU and BIU m-payment.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Exploring Retailers’ Behavioural Intentions Towards Using M-payment: Extending UTAUT with Perceived Risk and Trust

Esawe

2022

Paradigm: A Management Research Journal

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This study aims to identify the factors influencing retailers’ intentions to use m-payment. The Unified Theory of Acceptance and Use of Technology (UTAUT) model was adopted and extended with two additional variables: trust and perceived risk (PR). The sample of 682 respondents was obtained through an online survey distributed to retailers throughout Egypt. The partial least squares-structural equation modelling method was employed to analyse the data and test the hypotheses of this study. In terms of outcome, performance expectancy, effort expectancy, social influences (SI), trust and PR are found as significant factors in the retailers’ behavioural intentions to use m-payment (BIU). Moreover, trust and SI were the most significant factors influencing the retailers’ BIU m-payment. This study provides insight into Egypt’s retail sector regarding BIU m-payment. Accordingly, decision-makers, m-payment providers and stakeholders can benefit from the results by looking at the significant factors and understanding the retailers’ BIU m-payment, especially when formulating strategies for the m-payment ecosystem. This study investigated the ‘pay pay cash’ initiative, which is being implemented for the first time in Egypt after the spread of the Coronavirus.

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Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement

Chakraborty

Siddiqui

et al. 2022

Journal of Retailing and Consumer Services

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A Pathway to Technology Integration: Eliciting Consumer’s Behavioural Intention to Use Paytm Services

Cited by 5 publications

References 56 publications

What drives consumers to use P2P payment systems? An analytical approach based on the stimulus–organism–response (S-O-R) model

What drives consumers to use P2P payment systems? An analytical approach based on the stimulus–organism–response (S-O-R) model

Exploring Retailers’ Behavioural Intentions Towards Using M-payment: Extending UTAUT with Perceived Risk and Trust

Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement

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