A multidimensional analysis of the information sources construct and its relevance for destination image formation

Llodrá-Riera, Isabel; Martínez–Ruiz, María Pilar; Jiménez‐Zarco, Ana Isabel; Izquierdo‐Yusta, Alicia

doi:10.1016/j.tourman.2014.11.012

Cited by 196 publications

(155 citation statements)

References 54 publications

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“…According to a survey of 11,400 international tourists [29], the top three online influences on destination choice were search engines, price comparison sites, and traveller review sites. In a multidimensional analysis on information sources for the formation of TDI [5], the Internet was ranked first, and, within the web platforms, search engines (e.g., Google), maps (e.g., Google Maps), and webpages with assessments by users (e.g., TripAdvisor) were frequently utilised.…”

Section: Tdi Information Sourcesmentioning

confidence: 99%

“…In relation to American travellers, the percentage of Internet use as a source of information for trip planning is higher than that in relation to European travellers and stands at around 85%, followed by WOM with 42% [2,3]. Nevertheless, search engines play a very important role in locating and presenting information about destinations [4,5].…”

Section: Introductionmentioning

confidence: 99%

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Measuring Destination Image through Travel Reviews in Search Engines

Mariné-Roig

2017

Sustainability

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Abstract:In recent years, mobile phones and access points to free Wi-Fi services have been enhanced, which has made it easier for travellers to share their stories, pictures, and video clips online during a trip. At the same time, online travel review (OTR) websites have grown significantly, allowing users to post their travel experiences, opinions, comments, and ratings in a structured way. Moreover, Internet search engines play a crucial role in locating and presenting OTRs before and throughout a trip. This evolution of social media and information and communication technologies has upset the classic sources of information of the projected tourist destination image (TDI), allowing electronic word-of-mouth to occupy a prominent position. Hence, the aim of this paper is to propose a method based on big data technologies for analysing and measuring the perceived (and transmitted) TDI from OTRs as presented in search engines, emphasising the cognitive, spatial, temporal, evaluative, and affective TDI dimensions. To test this approach, a massive analysis of metadata processed by search engines was performed on 387,414 TripAdvisor OTRs on 'Things to Do' in Île de France, an outstanding smart tourist destination. The results obtained are consistent and allow for the extraction of insights and business intelligence.

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Section: Tdi Information Sourcesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Measuring Destination Image through Travel Reviews in Search Engines

Mariné-Roig

2017

Sustainability

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“…To satisfy information needs, individuals visit different online information sources that contribute to formulating the perceived image of a destination [38,39]. Online information sources in the context of tourism may be classified based on their formality [27]: Formal (or impersonal) online information sources include online travel agents, online travel guides and M a n u s c r i p t 4 travel organizers to name but a few popular information sources; informal (or personal) online information sources include blogs and online social networks.…”

Section: Capturing Travellers' Online Information Search Process Durimentioning

confidence: 99%

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Kourouthanassis

Mikalef

Pappas

et al. 2017

Information & Management

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Please cite this article as: P.E. Kourouthanassis, P. Mikalef, I.O. Pappas, P. Kostagiolas, Explaining travellers online information satisfaction: a complexity theory approach on information needs, barriers, sources and personal characteristics, Information and Management (2017), http://dx.doi.org/10. 1016/j.im.2017.03.004 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.

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“…The DMO uses the official website for brand building, promoting their products and making information available for tourists (Fernández-Cavia, Rovira, Diaz-Luque, & Cavaller, 2014) while developing a positive destination image (Llodrà-Riera et al, 2015;Tan & Wu, 2016). The official website of the DMO impacts the overall destination image to a greater extent compared to websites of travel agents and other business partners (Choi, Lehto, & Morrison, 2007).…”

Section: Social Media and Official Websites Relevance In Destination mentioning

confidence: 99%

Destination Image on the DMO's Platforms: Official Website and Social Media

Molinillo

Liébana‐Cabanillas

Anaya‐Sánchez

2017

TMS

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Tourists usually configure and develop ideas about possible destinations based on information previously gathered from both social media and the official web of the destination management organization (DMO). In spite of the relevance of said information sources, there have not been many studies evaluating how these different sources influence the destination image. This research proposes a model intended to explain the image creation process of a destination taking into account both the DMO's online platforms and the perceived psychological distance. The proposed model is tested with an empirical study including a questionnaire which collects data from 264 participants. The validity of the model is reviewed through PLS analysis. Results show that the psychological distance does not influence the overall destination image. In addition, the overall destination image can be estimated to a larger extent when tourists approach social media as their main source of information. Implications and conclusions are discussed.Keywords: Destination image, psychological distance, tourism website, social media, DMO. ResumenLos turistas se forman una imagen del destino teniendo en cuenta la información recibida a través de canales como los medios sociales y la web oficial de la Organización Gestora del Destino (OGD). A pesar de la relevancia de estos canales pocos trabajos han analizado las posibles diferencias en su influencia en la formación de la imagen. Adicionalmente, el efecto de la distancia psicológica en el proceso de construcción de la imagen del destino no ha sido suficientemente evaluado en un contexto online. En esta investigación se propone un modelo para explicar la formación de la imagen del destino en función de la fuente de información online empleada y de la distancia psicológica percibida. El modelo propuesto es contrastado con un estudio empírico con 264 encuestados, mediante un análisis PLS. Los resultados muestran que la distancia psicológica no influye en la imagen global del destino. Además, la imagen global del destino puede estimarse en mayor medida cuando los turistas abordan los medios sociales como su principal fuente de información. Se discuten las implicaciones y las conclusiones.Palabras clave: Imagen del destino, distancia psicológica, sitio web oficial de turismo, medios sociales, OGD.

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A multidimensional analysis of the information sources construct and its relevance for destination image formation

Cited by 196 publications

References 54 publications

Measuring Destination Image through Travel Reviews in Search Engines

Measuring Destination Image through Travel Reviews in Search Engines

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

Destination Image on the DMO's Platforms: Official Website and Social Media

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