A hybrid fuzzy group ANP–TOPSIS framework for assessment of e-government readiness from a CiRM perspective

Tavana, Madjid; Zandi, Faramak; Katehakis, Michael N.

doi:10.1016/j.im.2013.05.008

Cited by 66 publications

(57 citation statements)

References 79 publications

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“…To better cope with this problem and make more precise judgement, fuzzy logics and fuzzy numbers are applied in order to help linguistic variables be expressed appropriately [27]. When applying fuzzy logic, a linguistic variable can be represented by a fuzzy number assigned to a membership function [47].…”

Section: Fuzzy Set Theory and Fuzzy Numbersmentioning

confidence: 99%

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Security assessment framework for IoT service

Park

Shin

2016

Telecommun Syst

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What are the critical requirements to be considered for the security measures in Internet of Things (IoT) services? Further, how should those security resources be allocated? To provide valuable insight into these questions, this paper introduces a security assessment framework for the IoT service environment from an architectural perspective. Our proposed framework integrates fuzzy DEMATEL and fuzzy ANP to reflect dependence and feedback interrelations among security criteria and, ultimately, to weigh and prioritize them. The results, gleaned from the judgments of 38 security experts, revealed that security design should put more importance on the service layer, especially to ensure availability and trust. We believe that these results will contribute to the provision of more secure and reliable IoT services.Keywords Internet of Things · Security requirement · Security assessment · Fuzzy set theory The information age, created by the rapid advancement of information and communications technology (ICT) and the widespread adoption of wireless technologies, has presented an exciting new capability for both humans and diverse applications to extend the interconnectivity through the new dimension of "things" communication and integration [21]. Cisco predicts that by 2020, 50 billion things will be connected to the Internet via Internet of Things (IoT) technologies, generating revenues in excess of $19 trillion for industries worldwide [32].

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Section: Fuzzy Set Theory and Fuzzy Numbersmentioning

confidence: 99%

“…This multidimensional nature of IoT security assessment justifies the use of multicriteria decision-making (MCDM) methods in which the criteria being considered can be both qualitative and quantitative and usually involve different units of measurement [47,49].…”

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confidence: 99%

Security assessment framework for IoT service

Park

Shin

2016

Telecommun Syst

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“…The use of equally distributed (symmetric) TFNs is quite diffuse in the literature (see [36][37][38][39][40]). Our approach considers asymmetric TFNs and it is in this sense more general.…”

Section: Fuzzy Numbers and Linguistic Variablesmentioning

confidence: 99%

A bilateral exchange model: The paradox of quantifying the linguistic values of qualitative characteristics

Tavana

Caprio²,

Santos‐Arteaga

2015

Information Sciences

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“…hanges in public services from traditional systems to egovernment is seen to have many benefits, including the delivery of cost-effective services, service integration, the reduction of administrative costs, common point of view on society in all government services and ability to adapt more quickly on the needs of the citizen [1]. E-government capabilities can vary from simply providing information through networking sites, conducting financial transactions to participating in e-democracy, such as conducting electronic voting on government policies through internet [2].…”

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confidence: 99%

“…Implementation of CRM in government can create opportunities for people to participate in government [9]. 1 Moreover, involving the citizen in governance is the key vision of the implementation of e-government [10] and the main standards of governance of e-government. Therefore effective CIRM will assist institutions/government agencies to develop and maintain strong relationships with people.…”

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confidence: 99%

Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model

Wulansari

Subriadi

2017

IJOE

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AbstractCIRM (Citizen Relationship Management) has an important role in the government because it puts citizen in the best interests. So far the implementation of e-government only focused on the technology assimilation process. Since existing egovernment maturity assessment models only measure the ability of e-government technology, they lack in consideration towards citizen needs. Therefore an e-government maturity assessment model is developed by incorporating elements of CIRM. The model was developed through a grounded theory qualitative study approach. The object of this research is egovernment application owned by the city of Surabaya. This research developed CiRM oriented e-government maturity model consisted of organization, interaction, service and citizen insight dimensions. This model then was use d to assess the maturity of CiRM oriented e-government implementation of Surabaya Single Window (SSW) online service.

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A hybrid fuzzy group ANP–TOPSIS framework for assessment of e-government readiness from a CiRM perspective

Cited by 66 publications

References 79 publications

Security assessment framework for IoT service

Security assessment framework for IoT service

A bilateral exchange model: The paradox of quantifying the linguistic values of qualitative characteristics

Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model

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