A hybrid algorithm of BSC and QFD to determine the criteria affecting implementation of successful outsourcing

Abstract

Successful organizations share some identical factors that pave the way for their success. Among these factors, strategic management is the key to success for organizations to contribute more to the competitive world market of today. In this respect, the pivotal role of outsourcing cannot be denied. This research parallelizes the criteria affecting the outsourcing success as presented in Elmuti model with the Balanced score card method in the Tose'e Ta'avon Bank. In this research, questionnaires and interviews with experts helped determine the strategic goals at four perspectives of balanced score card method (at Tose'e Ta'avon Bank) and the relative weights were computed for each of balance score card (BSC) perspectives by using AHP method. As the next step, the indexes were prioritized by applying the quality function development(QFD) technique and considering strategic goals at four perspectives in section "WHAT" and the outsourcing success criteria of Elmuti model in section "HOW". At the end of algorithm, the results are compared with the Elmuti method. Based on the results, the hybrid proposed technique seems to perform better than Elmuti.

Performance measurement using balanced scorecard: A case study of pipe industry

“…Abdolshah et al (2012) determined strategic objectives in the strategy map of one of the best producer of electric auto part makers in Iran called Electric Vehicle Co. East and they were evaluated based on BSC perspective and they assigned appropriate values to available factors based on a hybrid method consist of analytical hierarchy process (AHP) technique with Fuzzy logic. Hemati et al (2012) presented a hybrid algorithm of BSC and quality function deployment to determine the criteria affecting implementation of successful outsourcing. Namazi et al (2011) proposed an integrated framework for outsourcing using balanced score card and ELECTRE III.…”