A Holistic Reference Framework for e-Government: The Practical Proof of a Scientific Concept

Makolm, Josef

doi:10.1109/hicss.2006.13

Cited by 8 publications

(10 citation statements)

References 3 publications

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“…However, just a few referred a concrete technical solution or a fully functional architecture dealing with the horizontal integration. Through the success of e-government construction in Australia, J. Makolm [10] summarized that successful egovernment must do more than just use information technology and put administrative services on the internet, and described the keys of success in eight views from culture aspect to technology aspect. As early stated, recent literature has mentioned the concepts of "one-stop service" and "customer-centric" which have been widely accepted by egovernment researchers as the main representation of government horizon business integration.…”

Section: Literature Review and Motivationmentioning

confidence: 99%

An Ontology Solution for Government Horizon Business Integration in Multi-agent Settings

Feng

Guo

Sun

2006

2006 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology Workshops

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A common objective of horizontal integration across different government agencies is to provide customer-centric online one-stop services. In this paper, we firstly analyze the requirements of a government horizon business integration management system (GHBIMS) from technology aspect and then propose an ontology solution for implementing onestop government portal in multi-agent settings. Finally, a typical case is discussed to validate the feasibility of the proposed solution and explain the use of ontology technology in this system.

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Section: Literature Review and Motivationmentioning

confidence: 99%

An Ontology Solution for Government Horizon Business Integration in Multi-agent Settings

Feng

Guo

Sun

2006

2006 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology Workshops

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“…These are reported, for example by Albinsson et al (2006), Nordfors et al (2006), and LindbladGidlund and Löfstedt (2006) amongst others. The need for greater user participation and involvement in the design and development process has been emphasized in recent years (EU 2006a, b;Makolm 2006;Brown and Schelin 2005;Ekelin 2003). However, current design and development methods do not seem to meet requirements in this respect (Löf-stedt 2007).…”

Section: Introductionmentioning

confidence: 99%

Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens

Löfstedt

2007

Syst Pract Act Res

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The need for increased user participation and involvement in the process of designing and developing public e-Services has been emphasized in recent years. User involvement is critical to success in the development and implementation of public e-Services, and many visions and efforts are focused on citizen participation in the design and development process. In this article, concepts of Social Systems Design are analysed in the context of local public e-Services in order to improve potential to meet the requirements for user participation and involvement. Results show that the ideas of Social Systems Design, where applicable, can contribute to user-centred development of local public e-Services, and can form a foundation for the development of methods that utilize user participation and involvement. However, further research requires empirical studies.

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“…Then align the needs with the business process to make it as software project requirement. One major problem is the application system did not provide the correct business process as perceived and expected by the users [3]. This is because projects are tracked by monitoring does not consider stakeholder or business process.…”

Section: Related Workmentioning

confidence: 99%

“…Bring together all the identified stakeholders; external and internal stakeholder [3]. Then align the needs with the business process to make it as software project requirement.…”

Section: Related Workmentioning

confidence: 99%

The Important Role of People, Process and Technology during Software Project Requirement

Haron¹,

Sahibuddin²,

Harun³

et al. 2013

IJMLC

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Abstract-The need of organisation is to enhance the services through Malaysian Public Sector system application. This paper described the role of people, process and technology during software project requirement in Malaysian Public Sector. We have done the survey to the IT Manager in Malaysian Public Sector. The Public Sector IT Manager contributed their working experienced and knowledge for the survey. The purpose of the survey is to determine the RE practice that implemented during software project requirement. We also determine the role for people, process and technology during the software project requirement. The result shows that 79.7 percent of IT Manager in Malaysia Public Sector has roles in software project requirement such as project leader, project manager and team leader. Some of them have to be a consultant to other agency or organization. They play their roles in business rules, business process indirectly.Index Terms-Requirement engineering, requirement engineering process, SWOT analysis, software project success factor. I. INTRODUCTIONThe software project success factor (SPSF) involved during software project development is People, Process, and Technology. Why we need to remind the important of these components? The IT Personnel more often believe they can predict the user needs. They also think that they understand the business well, better than the user, and try to force their ideas on the users [1] . Wherever, the stakeholder always blame that they know what they want through the experience of they manage the business process.Meanwhile, these groups of people did not realize that sometime the technology has the constraint to fulfill their needs. Analysis may often be carried by IT Personnel without involving people skills and the domain knowledge to understand a client's need. There are; misunderstanding, misalignment and miscommunication will arise during the analysis and negotiation process. This paper is divided into six sections. The first section comprises this introduction. The second section presents some software project related work. The third section provides a brief of research method. In fourth section, we presented the finding. In fifth section, we described experimental study that was implemented in Malaysian Public Sector. Finally, the sixth section, we present some conclusion. II. RELATED WORKThe experience on software project development to IT Personnel is increase but still they have not learned enough to ensure that our software development projects are successful. People who involved in setting up the application system have been struggling with how to come up with a highly credible site, and included some comments with regards to sites credibility [5]. The failed projects reviewed were mostly huge and the failure factors were not just management factors but also included technical factors [2]. The technical factor such as software and hardware is to support ICT infrastructure in the organization. Another factor to be considered is IT Personnel that involve in requirement...

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A Holistic Reference Framework for e-Government: The Practical Proof of a Scientific Concept

Abstract: In the field of e-Government Austria ranks second within the European Union.

Cited by 8 publications

References 3 publications

An Ontology Solution for Government Horizon Business Integration in Multi-agent Settings

An Ontology Solution for Government Horizon Business Integration in Multi-agent Settings

Social Systems Design as a Vehicle Towards Local Public e-Services for and by Citizens

The Important Role of People, Process and Technology during Software Project Requirement

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