The Important Role of People, Process and Technology during Software Project Requirement

Abstract

Abstract-The need of organisation is to enhance the services through Malaysian Public Sector system application. This paper described the role of people, process and technology during software project requirement in Malaysian Public Sector. We have done the survey to the IT Manager in Malaysian Public Sector. The Public Sector IT Manager contributed their working experienced and knowledge for the survey. The purpose of the survey is to determine the RE practice that implemented during software project requirement. We also determine the role for people, process and technology during the software project requirement. The result shows that 79.7 percent of IT Manager in Malaysia Public Sector has roles in software project requirement such as project leader, project manager and team leader. Some of them have to be a consultant to other agency or organization. They play their roles in business rules, business process indirectly.Index Terms-Requirement engineering, requirement engineering process, SWOT analysis, software project success factor. I. INTRODUCTIONThe software project success factor (SPSF) involved during software project development is People, Process, and Technology. Why we need to remind the important of these components? The IT Personnel more often believe they can predict the user needs. They also think that they understand the business well, better than the user, and try to force their ideas on the users [1] . Wherever, the stakeholder always blame that they know what they want through the experience of they manage the business process.Meanwhile, these groups of people did not realize that sometime the technology has the constraint to fulfill their needs. Analysis may often be carried by IT Personnel without involving people skills and the domain knowledge to understand a client's need. There are; misunderstanding, misalignment and miscommunication will arise during the analysis and negotiation process. This paper is divided into six sections. The first section comprises this introduction. The second section presents some software project related work. The third section provides a brief of research method. In fourth section, we presented the finding. In fifth section, we described experimental study that was implemented in Malaysian Public Sector. Finally, the sixth section, we present some conclusion. II. RELATED WORKThe experience on software project development to IT Personnel is increase but still they have not learned enough to ensure that our software development projects are successful. People who involved in setting up the application system have been struggling with how to come up with a highly credible site, and included some comments with regards to sites credibility [5]. The failed projects reviewed were mostly huge and the failure factors were not just management factors but also included technical factors [2]. The technical factor such as software and hardware is to support ICT infrastructure in the organization. Another factor to be considered is IT Personnel that involve in requirement...

Addressing Factors Towards Human-Centered Technology

“…These three components need to be addressed for organizational improvement [44] and to have a good system, as information system is seen to be an essential key for organizations [72]. Table 2 represents the TPP approach with example for each component [31][32][33]. In Table 2, it can be summarized that these three key components are related to each other.…”

“…According to previous studies [31][32][33] as in Table 2, people play important roles to use the technology provided in order to improve the process. Hence, it shows that human factor is important that can potentially affect the interaction between human and computer [45].…”