A Fuzzy Evaluation Model of Choosing a Middle Manager for an International Shipping Service Provider

Abstract

Choosing a middle manager with management competency and capabilities will have a decisive influence on the organization's development for international shipping service providers. There is ambiguity and uncertainty in the decision-making environment during the selection of a middle manager and many evaluation criteria must be considered. The main purpose of this article is to construct a fuzzy multiple criteria decision-making (MCDM) model for international shipping service providers to use when selecting a middle manager. First, some methods and concepts of the fuzzy theory are introduced in this article. Five steps of evaluation model of fuzzy MCDM algorithms are then proposed to choose a best middle manager. Finally, an international shipping case is presented and the proposed fuzzy MCDM model is illustrated step by step. It can be seen from the demonstration that this evaluation model can be used to effectively select the best middle manager.

Personal leadership competencies of Malaysian Matriculation College middle leaders

“…Zadeh [37] introduced the concept of 'linguistic variable,' which is to convert words into quantitative values that are easy to measure, especially in solving critical problems [7], [34], [35]. The fuzzy set theory allows linguistic variables to be interpreted gradually for each element in the set.…”

“…The fuzzy set theory allows linguistic variables to be interpreted gradually for each element in the set. The values contained in this Fuzzy set range from 0 to 1 or within intervals (0,1) [7], [34], [37]. FDM's strength in interpreting linguistic variables to quantitative values allows it to be a useful measurement tool in solving the study's uncertainty problems [34], [35].…”

“…FDM's strength in interpreting linguistic variables to quantitative values allows it to be a useful measurement tool in solving the study's uncertainty problems [34], [35]. Many researchers widely used this approach in various fields, including human resources when dealing with decision-making [7]. There are two main components in FDM, namely Triangular Fuzzy Number and Defuzzification Process.…”

“…The Fuzzy linguistic scale used a 7-point Likert scale to illustrate the value. Fuzzy sets provide individual interpretations of each of the elements contained within them in unit intervals ranging from 0 to 1 [7]. The term Triangular fuzzy numbers refer to the values m1, m2, and m3.…”

“…The prominent role of the middle leaders in ensuring smooth organizational operations, effectiveness, empowerment, and educational attainment is crucial in achieving the organizational goals in education. Their position in the organization demanded them to be a more effective liaison between the top leaders and the educators [7]- [9].…”