A Decision Table for the Cloud Computing Decision in Small Business

Mahesh, Sathiadev; Landry, Brett J. L.; Sridhar, T.; Walsh, Kenneth R.

doi:10.4018/irmj.2011070102

Cited by 27 publications

(21 citation statements)

References 42 publications

(43 reference statements)

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“…These results contradict the findings of many previous studies (e.g. Kim, 2010;Mahesh et al, 2011;Wen & Dong, 2013;Lian et al, 2014) which claim that security is the most critical issue for adopting cloud computing.…”

Section: Contributions Of the Study And Managerial Implicationscontrasting

confidence: 99%

“…Kim, 2010;Mahesh et al, 2011;Wen & Dong, 2013;Lian et al, 2014) argue that security is the most critical concern for adopting cloud computing, and there are numerous conceptual frameworks that incorporate security as an important component of customer management (Goode et al, 2015). Moreover, given the importance of security and privacy in SaaS (Gupta et al, 2013), motivating users requires the SaaS vendor to show its ability, goodwill, and contractual promise keeping (Chou & Chiang, 2013) -such issues are specially important since in this study the explanation about costs of service (Q 24 ) and the clarity of the limitations of use and contracting services (Q 25 ) are considered high priority items.…”

Section: Data Analysis and Resultsmentioning

confidence: 99%

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Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use

Freitas

Neto

2017

Prod.

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Despite the advances in the evaluation of the quality of Software-as-a-Service (SaaS), new studies seem to be necessary, since the existing criticisms concerning the SERVQUAL scale and the lack of studies concerning the use of SERVPERF for this purpose. This work aims to fulfil this gap by proposing a methodological approach to assess the SaaS service quality by measuring SaaS customers' satisfaction. Factor analysis is used to summarize the information contained in the original items into a smaller set of new dimensions and Quartile analysis is suggested to determine the most critical items. By conducting a study, the factors that most influence customer's satisfaction are customer service, customer assistance and the reliability of SaaS. Most of the critical items are associated with the transparency and accuracy in correcting errors, the company's interest in solving customer problems, SaaS application's ability to meet business requirements, implemented updates and regularity of service performance.

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Section: Contributions Of the Study And Managerial Implicationscontrasting

confidence: 99%

Section: Data Analysis and Resultsmentioning

confidence: 99%

Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use

Freitas

Neto

2017

Prod.

View full text Add to dashboard Cite

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“…This is exactly how cloud differs from typical IT/IS, wherein the producers and consumers (of information) do not necessarily reside within the same physical proximity. Large enterprises have quickly adopted this cloud computing bandwagon (Klie, 2011;Li et al, 2011;Mahesh, Landry, Sridhar, & Walsh, 2011). However, many micro businesses and SMBs are still sitting on the fence and are contemplating whether to move to or not to move to the cloud computing trend, as highlighted by mindSHIFT (USA based company).…”

Section: Introductionmentioning

confidence: 96%

The usage and adoption of cloud computing by small and medium businesses

Gupta¹,

Seetharaman²,

Raj

2013

International Journal of Information Management

509

346

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“…European SMEs, who are more hazard disinclined, contrasted with USA SMEs, welcome this reduction of settled IT resources cost too reduction of upkeep costs of IT resources, bringing about bringing down the passage boundary [5]. Due to the per client income demonstrate, private ventures could bear the cost of big business applications like CRM (Customer Relationship Management) or SCM (Supply Chain Management) apparatus [7]. Registering power is these days considered as an article of exchange, because of the section of 1314 different players, giving it at a reasonable cost.…”

Section: Usability and Convenience:-mentioning

confidence: 99%

The Impact of Cloud Computing on It Service Provider.

Najmunisa¹,

Parween²

2017

IJAR

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In the previous 20 years, the idea of information technology benefit outsourcing (ITSO) has been "a seriously examined field inside IS look into". ITSO can be characterized as "the huge commitment by outside sellers in the physical or potentially HR related with the whole or particular segments of the IT framework in the client association Remarkable advantages of information technology benefit provisioning can incorporate cost reserve funds, upper hands, and adaptability et cetera. Using the business display thought as a centering point of convergence this examination set out to perceive how cloud figuring impacts ITSPs' business models. This exploration objective was proficient using an iterative multi-technique contextual investigation examine approach containing a couple of stages. To support the investigation's revelations, the researcher empowers more observational research on rising business models for cloud service course of action. This investigation investigated the impact of cloud figuring from the perspective of ITSPs business models. Introduction:-In the previous 20 years, the idea of information technology benefit outsourcing (ITSO) has been "a seriously examined field inside IS look into". ITSO can be characterized as "the huge commitment by outside sellers in the physical or potentially HR related with the whole or particular segments of the IT framework in the client association". Remarkable advantages of information technology benefit provisioning can incorporate cost reserve funds, upper hands, and adaptability et cetera. The most recent turbulent worldwide financial downturn in conjunction with the quick advancement of IT and the accessibility of shoddy computational assets is requiring that the IT divisions of numerous associations consider embracing expense and asset proficient technology stages. As opposed to receiving a cautious procedure and a securing everything, there is potential for associations, to gain by the imaginative abilities of developing technology stages with a specific end goal to accomplish an upper hand. A case of an early computerized technology is distributed computing. Distributed computing speaks to a principal change in how information technology is provisioned", in that it empowers "figuring offices, for example, stockpiling process power, organize foundation and applications to be conveyed as a metred benefit over the web, much the same as an utility". Various studies and reports have featured the developing pattern and fameof distributed computing technology.For instance, a report led by Forrester inquire about featured how the worldwide distributed computing business sector will develop from $58 billion out of 2013 to $191 billion out of 2020. At its most primitive, distributed computing is a favorable type of provisioning where hardware and programming processing assets are given by cloud suppliers "as-a-benefit" over a system from substantial scale data focuses. While it has been contended that

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A Decision Table for the Cloud Computing Decision in Small Business

Cited by 27 publications

References 42 publications

Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use

Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use

The usage and adoption of cloud computing by small and medium businesses

The Impact of Cloud Computing on It Service Provider.

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