9.2.3 Standardized Process as a Tool for Higher Level Systems Thinking

Lamb, Caroline Twomey; Rhodes, Donna H.

doi:10.1002/j.2334-5837.2007.tb02962.x

Cited by 9 publications

(10 citation statements)

References 12 publications

(12 reference statements)

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“…Initial results from this research [6,7] reinforce themes found in systems engineering, psychology, management, and organizational learning literature. Example themes include the harmful effects of divisive allegiances on teams, the criticality of a strong end goal, the negative impact of engineers' tendencies to work alone and complete work at the last minute, and the benefits of using multiple media to communicate design information.…”

Section: Collaborative Systems Thinkingsupporting

confidence: 60%

“…A second line of research is looking at effective socio-technical practices of collaborative distributed systems engineering [5]. A third research project [6,7] seeks to develop an empirical basis for collaborative systems thinking, defined as "an emergent behavior of teams resulting from the interactions of team members and utilizing a variety of thinking styles, design processes, tools, and languages to consider system attributes, interrelationships, context and dynamics towards executing systems design". The project examines collaborative systems thinking through examining the alignment of enterprise culture and standard processes.…”

Section: Introductionmentioning

confidence: 99%

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Empirical Research on Systems Thinking and Practice in the Engineering Enterprise

Rhodes

Lamb

Nightingale

2008

2008 2nd Annual IEEE Systems Conference

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Abstract. The paper discusses recent and ongoing research on engineering systems thinking and practices within the Engineering Systems Division at the Massachusetts Institute of Technology. . The research seeks to impact the effectiveness of systems engineering in modern enterprises through development of new empirical-based knowledge related to systems thinking and practice in engineering. The paper will discuss research progress and outcomes to date as they apply to improving the effectiveness of systems engineering practice and competency development in industry, government and academia. The research involves highly collaborative engagement, use of grounded theory methods, and both quantitative and qualitative analysis.The challenges and lessons learned in performing research of this nature and applying non-traditional methods in systems engineering research are discussed.

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Section: Collaborative Systems Thinkingsupporting

confidence: 60%

Section: Introductionmentioning

confidence: 99%

Empirical Research on Systems Thinking and Practice in the Engineering Enterprise

Rhodes

Lamb

Nightingale

2008

2008 2nd Annual IEEE Systems Conference

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“…In order to cope with growing complexity, new systems engineering processes and standards have been widely adopted and implemented in the development programs of industry . Systems engineering teams are the fundamental work unit of these modern organizations in technical domains . In these teams, engineers spend 47% of their time engaged in technical work and the remaining 53% searching for information, interacting socially, and helping other team members .…”

Section: Literature Reviewmentioning

confidence: 99%

Conceptualization of a T‐Shaped engineering competency model in collaborative organizational settings: Problem and status in the Spanish aircraft industry

Delicado

Salado

Mompó³

2018

Systems Engineering

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There are persistent factors associated with ineffective systems engineering practice inherent in interdisciplinary teams. In this context, technical silos seem to be prevalent. The concept of team-based competencies emerges as a paradigm to facilitate effective collaborative interactions between technical specialists during a system's development. In particular, the T-Shaped competency model, while addressing the individual member, embodies the paradigm of complementing competencies of team members. In this way, specialty engineers could see their profiles complemented with a relevant self-awareness of the potential systemic impact of their particular tasks.Literature suggests that such self-awareness could improve their capacities to cross disciplinary borders, to move easily between the detailed level and the bigger picture of the system, and to interact better with other branches of engineering. Hence, the T-Shaped competency model holds promise in improving the effectiveness of systems engineering team. This paper provides two main contributions. The first contribution is an articulation of the problem related to team competencies in engineering problems based on existing literature. The second contribution is an assessment of the status of the problem in a representative actual industrial setting in Spain. The assessment is performed through an empirical qualitative study conducted with practicing engineers in the context of the modern aerospace enterprise in Spain. The results of the assessment show strong agreement with the core principles and ideas outlined in existing literature, and delineate additional issues not previously identified.

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“…Process standardization, related to the first unification of variants conceptualization, is considered an important lever to increase business process performance (Münstermann et al , 2010). Process standardization offers an opportunity to codify best practices and facilitate effective coordination among individuals and groups working on a complex problem (Lamb and Rhodes, 2007). Standardization makes it simpler to perform business processes by reducing process diversity/variance and increasing implicit and explicit process knowledge availability, and overall process transparency (Münstermann et al , 2010).…”

Section: Process Standardization Concepts and Benefitsmentioning

confidence: 99%

Improving healthcare through process standardization: a general hospital case study

Rusjan

Kiauta²

2019

IJHCQA

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Purpose The purpose of this paper is to analyze two process standardization theoretical conceptual constructs: process variants unification; and distinction between standard, routine and non-routine processes. Design/methodology/approach The authors analyze two conceptual constructs based on a single case study representing a general hospital’s (GH) process standardization, approach and results. The authors research whether process standardization implemented in a GH conforms to the process variants unification concept approach and its assumed benefits and whether implemented process standardization enables process management improvement based on distinguishing standard, routine and non-routine processes. Findings In accordance with the process variants unification conceptual construct, the hospital task force determined a uniform basic patient comprehensive treatment process at the hospital level, which allows synergy among departments. Uniform process activities reflect the differences between standard, routine and non-routine processes. Practical implications Process standardization through unification improves performance by establishing a common framework enabling shared experience based on improved process understanding. Distinguishing standard, routine and non-routine processes is useful for analyzing process management. This distinction provides guidelines for process implementation and measurement improvement. The paper also shows that increased routinization and standardization represent levers for process improvement. Originality/value The authors analyze theoretical constructs based on a single case study and confirm that theoretical conceptual construct application can provide better process management, which is important for practitioners.

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9.2.3 Standardized Process as a Tool for Higher Level Systems Thinking

Cited by 9 publications

References 12 publications

Empirical Research on Systems Thinking and Practice in the Engineering Enterprise

Empirical Research on Systems Thinking and Practice in the Engineering Enterprise

Conceptualization of a T‐Shaped engineering competency model in collaborative organizational settings: Problem and status in the Spanish aircraft industry

Improving healthcare through process standardization: a general hospital case study

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