PurposeThe purpose of this paper is to identify and classify potential and verified benefits of implementing quality management systems (QMSs) according to ISO 9000 standards.Design/methodology/approachThe research is based on a comprehensive review of the relevant literature, mostly articles relating to implementation of the ISO 9000 QMS and its impact on customer satisfaction and business performance.FindingsThe literature adduces possible benefits of the effective implementation of the ISO 9000 QMS and searches for related support in published empirical research. The paper classifies the major identified and empirically verified benefits into four groups in relation to the balanced scorecard (BSC) approach to categorising company objectives. It also relates the potential benefits to specific standard requirements and the pre‐conditions that must be met in the implementation stage of the ISO 9001 in order to attain these benefits.Research limitations/implicationsThis study of the benefits has not focused on the standard releases, so the benefits are not shown separately for each release. Besides, there is less research on the latest releases (from 2000 and 2008) and thus perhaps none of their benefits has been recognised.Practical implicationsBy discussing the standards' requirements and the implementation approaches and circumstances that may impact on the effectiveness of the introduced QMS, such as motives for introducing the QMS and the strategic approach to its implementation, it tries to help management build their QMS so that potential benefits are realised.Originality/valueBy aggregating the outcome of several research papers the paper paints a “big picture” of the business benefits of effectively implementing the ISO 9000 QMS, which could be a step towards further research and help management and practitioners in companies to develop their QMS.
Purpose -The purpose of this paper is to investigate how the internal audit can contribute to an improvement in business performance. The goal is to develop a theoretical model of the integration of quality management systems (QMS) and an internal audit within a broader managerial system and performance reviews of the company. Design/methodology/approach -A theoretical framework was developed for assessing the internal audit's contribution to the achievement of business goals. Based on the theoretically explained relationship two hypotheses related to impact of internal audits on business performance were empirically tested by a case study. Findings -A mature QMS should contribute to the achievement of a company's efficiency, which can be based on the connection of quality goals with the company's strategic goals, and in relation to this implementation of the internal audit should also be upgraded to contribute to achievement of the company's efficiency and strategic goals. Accordingly, the results of internal audits and measures that follow the audit are discussed within a strategic internal analysis of the company. Research limitations/implications -Testing on a single case has limitations regarding the ability to generalise the results to a broader spectrum of companies, however the objective was to expand and generalise theory. With the confirmed hypothesis about the contribution and positive impact of the internal audit by the case study, the statistical generalisation by using the survey method represents a logical additional step. Further research should also analyse the relationship between subjective employee assessments and objective performance data. Practical implications -Empirical results show that internal audit contributes to the achievement of business goals and that internal audit has more positive than negative effects on business performance. Therefore, the paper demonstrates that the results of an audit can be used as a foundation for choosing measures not only to assure the conformity of the QMS with the standard's requirements, but also to assure business improvements. Originality/value -The paper identified the relations between three managerial systems: QMS, total quality management (TQM) (represented by the business excellence models) and strategic management. The systems are connected in the strategy development and in the analysis phase of the strategic decision-making process. Paper integrated the internal audit into the company's performance review system. The identified positive effects of the QMS were used as a basis for assessing the internal audit's contribution to the achievement of business goals and improving company efficiency.
Purpose -Proposes a model of strategic planning as a basis to overcome the identified shortcomings in the past empirical research. The basic assumption of the proposed model is that an appropriate strategic analysis is necessary in order to ensure appropriate strategic decisions. Design/methodology/approach -Shortcomings related to empirical research in the past were identified with the aim of discussing some possible reasons why the concept of manufacturing strategy had not been more widely adopted in practice and of developing the model of strategic planning. Based on the proposed model and relating to previous research, an empirical study of two relationships has been performed: first, between business strategic competence of an enterprise and business performance, and second, between business strategic competence and manufacturing strategic decision areas. Findings -The goals of analysis in the process of strategic planning have been explained. Empirical findings about a positive relationship between business performance and business strategic competence confirmed the results of previous research. Some empirically significant relationships between strategic decision areas and manufacturing competitive priorities results were identified. Practical implications -In order to guarantee effective decision making, the role of the analysis in the process of planning has to be understood. This phase of the planning process is not getting enough attention from practitioners. This results in decision making for which quick jumping to solution-seeking is characteristic, without appropriate determination of problems beforehand. Originality/value -The paper emphasises the importance of strategic analysis and problem identification to appropriate strategic decision making. This holds true not only of practical strategic decision making inside specific companies, but also of design and implementation of empirical research.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.