The effects of workplace respect and violence on nurses’ job satisfaction in Ghana: a cross-sectional survey

Abstract

BackgroundStudies have established the negative effects of workplace disrespect and violence on the personal and professional well-being of nurses. In spite of this, only a few have directly investigated the effects of these issues on nurses’ job satisfaction. In Africa, research on nurses’ job satisfaction continues to focus largely on economic factors. The aim of this paper was, therefore, to investigate the impact of the non-economic factors of workplace violence and respect on the job satisfaction levels of nurses in Ghana.MethodsThe study employed a cross-sectional questionnaire survey. It involved 592 qualified practising nurses working in public hospitals in Ghana. Data were collected between September 2013 and April 2014.ResultsThe results showed that, overall, nurses were neither satisfied nor dissatisfied with their jobs (M = 3.19, SD = .54). More than half (52.7%) of the participants had been abused verbally, and 12% had been sexually harassed in the 12 months prior to the study. The majority of nurses, however, believed they were respected at the workplace (M = 3.77, SD = .70, Mode = 4). Multiple regression analyses showed that verbal abuse and perceived respect were statistically significant predictors of nurses’ job satisfaction. Nurses who experienced verbal abuse and low level of respect were more likely to report low job satisfaction scores.ConclusionIt is concluded that non-financial strategies such as safe work environments which are devoid of workplace violence may enhance nurses’ job satisfaction levels. A policy of “zero tolerance” for violence and low tolerance for disrespect could be put in place to protect nurses and healthcare professionals in general.

Resilience in nurses in terms of perceived social support, job satisfaction and certain variables

“…The job satisfaction of nurses in our sample was moderate, whereas other studies have reported that nurses in their samples had moderate or low job satisfaction (Boafo, ; Kantek & Kartal, ; Sansoni et al, ). Nevertheless, as in the findings of studies conducted in the United States (Brown et al, ; Hudgins, ; Matos, Neushotz, Griffin, & Fitzpatrick, ) and Singapore (Zheng et al, ), our results indicated a positive relationship between job satisfaction and the resilience of nurses.…”

Örgütlerde Saygı Ve Güven: İş Tatmini Üzerindeki Etkileri Hakkında Bir Araştırma

“…The findings also revealed that respect in organizations has a positive impact on employees' job satisfaction. These findings are consistent with the argument of Spector (1997, p.2) that people deserve to be treated with respect and job satisfaction is to some extent a reflection of good treatment and with the findings of the studies of Boafo (2018), Gardner (2008), Laschinger (2004), McGuire, Houser, Jarrar, Moy and Wall (2003), Quin and Wang (2012) and Society for Human Resource Management (2015;2016;.…”

The Influence of Mistreatment by Patients on Job Satisfaction and Turnover Intention among Chinese Nurses: A Three-Wave Survey

“…The current findings have valuable implications for nurse managers. Our study shows that mistreatment by patients is significant in lowering nurses' job satisfaction and increasing their turnover intention while previous study showed that the safe work environments which are devoid of violence may enhance nurses' job satisfaction [81]. One strategy would be to take steps to prevent mistreatment by patients from occurring in the first place.…”