2016
DOI: 10.5700/rausp1229
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In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistence and subversion

Abstract: Nos bastidores corporativos, o sabor da vingança: Misbehaviour e humor como forma de resistência e subversãoRecentemente, foram divulgados vários casos de funcionários de corporações que adotaram postura inadequada em relação aos clientes, sinalizando que esses eventos são comuns e não raros. Neste artigo, foram entrevistados funcionários e ex-funcionários de redes de fast-food e de call centers com o objetivo de conhecer suas narrativas sobre os bastidores corporativos, focalizando a literatura sobre mau comp… Show more

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Cited by 10 publications
(4 citation statements)
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“…In addition, employee satisfaction is required for better corporate performance (Edmans, 2011). Therefore, the charges (e.g., relating to benefits, retirement, retaliation, race, sex, disability, age, national origin, religion, color) brought by employees targeted not only the financial performance of the firm, but also the work environment (Medeiros and Alcapadipani, 2016) and other practices. It is important to let employees speak about the problems before they become uncontrollable.…”
Section: Literature Reviewmentioning
confidence: 99%
“…In addition, employee satisfaction is required for better corporate performance (Edmans, 2011). Therefore, the charges (e.g., relating to benefits, retirement, retaliation, race, sex, disability, age, national origin, religion, color) brought by employees targeted not only the financial performance of the firm, but also the work environment (Medeiros and Alcapadipani, 2016) and other practices. It is important to let employees speak about the problems before they become uncontrollable.…”
Section: Literature Reviewmentioning
confidence: 99%
“…It may also be the first step toward bullying and several prejudices that surround humans, the most common being related to race, ethnicity, gender, and age (Irigaray, Saraiva, & Carrieri, 2010;Korczynski, 2011;Westwood & Johnston, 2012;Wood & Caldas, 2005). Humor is a form of resistance that may lead to sabotage (Alcadipani, Hassard, & Islam, 2018;Medeiros & Alcadipani, 2016) and, sometimes, is the only way to demonstrate dissatisfaction at work (Rodrigues & Collinson, 1995). It is also a way to express forms of control (Huber & Brown, 2017) that may cause laughter (Valadão, Medeiros, & Teixeira, 2017).…”
Section: Humor In the Academia And Research On Humormentioning
confidence: 99%
“…Theft, anti-social behavior, aggression, sabotage, misuse of breaks, retaliation, swearing, being rude, neglecting duties, violence, halting social relationships, not giving enough support, humiliation, shaming, abuse, conflict, refusal to help, and spreading gossip are acts of revenge that harm interpersonal relationships (Akın et al, 2012;Bordia et al, 2014;Osgood, 2017). Not following the rules, intentional misconduct, quitting jobs, poor performance, sabotaging organizational activities, refusing responsibilities, concealing information, sabotaging devices, tools, and equipment, wasting time and resources, disobedience, espionage, and suing are also harmful acts of revenge (Medeiros & Alcapadipani, 2016;Osgood, 2017;Roy, Bastounis & Poussard, 2012;Tripp & Bies, 2009).…”
Section: Introductionmentioning
confidence: 99%