Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations

Vieira, Ana Maria; Santos, Isabel Cristina dos

doi:10.5028/jatm.2010.02038110

Cited by 12 publications

(5 citation statements)

References 13 publications

(7 reference statements)

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“…Flight attendants must communicate clearly to passengers during flight to ensure they understand safety instructions, emergency procedures, and general information [31,35,36]. As a result, passengers feel more secure and comfortable during their journey.…”

Section: Communication With Ground Staffmentioning

confidence: 99%

Approaches to Medical Emergencies on Commercial Flights

Battineni,

Arcese,

Chintalapudi

et al. 2024

Medicina

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In-flight medical incidents are becoming increasingly critical as passengers with diverse health profiles increase in the skies. In this paper, we reviewed how airlines, aviation authorities, and healthcare professionals respond to such emergencies. The analysis was focused on the strategies developed by the top ten airlines in the world by examining training in basic first aid, collaboration with ground-based medical support, and use of onboard medical equipment. Appropriate training of crew members, availability of adequate medical resources on board airplanes, and improved capabilities of dialogue between a flying plane and medical doctors on the ground will contribute to a positive outcome of the majority of medical issues on board airlines. In this respect, the adoption of advanced telemedicine solutions and the improvement of real-time teleconsultations between aircraft and ground-based professionals can represent the future of aviation medicine, offering more safety and peace of mind to passengers in case of medical problems during a flight.

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Section: Communication With Ground Staffmentioning

confidence: 99%

Approaches to Medical Emergencies on Commercial Flights

Battineni,

Arcese,

Chintalapudi

et al. 2024

Medicina

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“…Therefore, the students are aware of their area of expertise and are capable of carrying out their responsibilities once they graduate. However, training future aviation professionals focuses on developing technical knowledge while paying less attention to communication ability and soft skills (Vieira & Santos, 2010). Ineffective communication may increase the probability of a human error occurring.…”

Section: Literature Reviewmentioning

confidence: 99%

The Ups and Downs of Learning and Using English: Aviation Students’ Voices

Mahmood

Saad

Nur

2023

ijli

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Proficiency in English has become the standard language in the international aviation industry. To avoid accidents, all aviation personnel needs to communicate in English. The communication skills of aviation personnel should be developed during their studies. Therefore, the purpose of this study was to investigate aviation students' successes and challenges in learning and using English. Six aircraft maintenance students from three different aviation schools in Malaysia participated in the study. Using a qualitative research design, the study collected information from open-ended interviews and document analysis gathered from online postings. The data were analyzed thematically and managed using ATLAS. ti software. Overall, the results showed that students experienced more successes than challenges in learning English. There were three themes categorized under successes and challenges: opportunities, feelings, and progress. The results could help course module developers and language teachers create modules that meet the needs of aviation students.

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“…Training of communication skills in both the industries is crucial for personnel involved in handling the operations and management. During turbulent situations, interactions between aviation operators and the management are essential because it often requires teams to communicate to resolve problems with other sections and with members from external agencies (Vieira, Cristina & Santos, 2010).…”

Section: English In the Aviation Industrymentioning

confidence: 99%

Spoken and Written Communication Needs of Aviation Management Trainees

Kaur

Mei

Rahman

2021

IJonSES

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The need to investigate the communication skills of specific participants usually arises upon demand from the stakeholders, including the employers, passengers, clients and others. The common reasons for stakeholders to consult course developers or language practitioners regarding developing a specific purpose course include poor language proficiency and lack of professional communication skills amongst personnel whose jobs require efficient communication. The needs analysis (NA) method is often used to explore the necessary communication skills at the workplace, including business, medical and aviation. In aviation, the aviation English program content is based on the stakeholders’ communication requirements. Having said that, there are two main objectives of this study. Firstly, this study aims to investigate the importance of English as a medium for communication amongst AVM personnel serving in local and foreign-based companies within Malaysia. Secondly, it aims to determine the spoken and written communication activities that aviation management personnel are frequently involved in the aviation industry. Based on the findings, the NA revealed that the English language is vital in developing professional communication skills among AVM trainees as they require English proficiency for speaking and writing activities.

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Communication skills: a mandatory competence for ground and airplane crew to reduce tension in extreme situations

Cited by 12 publications

References 13 publications

Approaches to Medical Emergencies on Commercial Flights

Approaches to Medical Emergencies on Commercial Flights

The Ups and Downs of Learning and Using English: Aviation Students’ Voices

Spoken and Written Communication Needs of Aviation Management Trainees

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