Spoken and Written Communication Needs of Aviation Management Trainees

Kaur, Reshminder; Mei, Cecilia Cheong Yin; Rahman, Nor Aida Abdul

doi:10.46328/ijonses.235

Cited by 3 publications

(3 citation statements)

References 10 publications

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“…This matter emphasizes how important writing skill is in the current digital and modern world, and the process of the professional field is advancing more and more. Students need to be relevant to meet the requirements in the working context to shelter and prepare for their future (Singh et al, 2021). Educational institutions must spare time and opportunity to improve students' writing skill following the current demands.…”

Section: Introductionmentioning

confidence: 99%

The effect of project-based learning on English writing skill for EFL learners

Arochman,

Margana,

Ashadi

et al. 2024

JPR

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Many EFL learners believe writing is a hard skill to master. Project-based learning is argued to be an effective solution to the problem. This study is aimed to look at the effect of Project-based learning (PJBL) on English writing skill for Indonesian EFL learners and their perceptions of PJBL. A mixed-method approach was implemented in this study. A pair sample T-test was used in analyzing the quantitative data of the written test while the descriptive-qualitative technique was applied in analyzing the data of the interview. Participants are thirty-nine tertiary students from Universitas Tidar. From the study, Indonesian EFL learners believe project-based learning influenced their writing skill in many ways. The result of this study is that there was a significant difference in project-based learning on English writing skill in pre and post-test for EFL learners which favor the improvement in grammar, vocabulary, organization, and content writing of the text. Project-based learning enhances the learners in linguistics aspects such as vocabulary knowledge, grammatical conventions, and punctuation. Besides, it also enhanced the learners' critical and creative thinking in the process of writing. In addition, project-based learning also motivated the learners to write as they were habituated to the independent learning situations that demand them to follow through all the processes accordingly: not to be left behind. Further studies are suggested to gain a deeper and broader comprehension of project-based learning's effect on student's writing skill.

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Section: Introductionmentioning

confidence: 99%

The effect of project-based learning on English writing skill for EFL learners

Arochman,

Margana,

Ashadi

et al. 2024

JPR

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show abstract

“…In order to prevent misunderstandings, Tajima (2003, p. 26) adds that "more serious efforts must be made to create an error-resistance and mistake-free language environment for those nonnative English-speaking pilots and controllers." The new understanding by ICAO that the need to emphasise English proficiency of personnel in the aviation industry "stem from idea of the preservation of aviation safety" with the goal of "keeping communication between pilots and controllers clear and effective without jeopardising safe operations," (Tajima, 2003, p. 26) as well as maintaining effective communication from the cabin crew to the flight attendants and vice versa (Satvindar Singh et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

“…For the aircraft maintenance personnel, it is essential to learn writing skills since many technical and maintenance documents are written in English (Satvindar Singh et al, 2021). They are responsible for accurately writing reports to the officials of the aircraft's safety and efficiency (White, 2018).…”

Section: Introductionmentioning

confidence: 99%

Acquiring Technical Terms for Report Writing using Online Resources: A Case Study with Aircraft Maintenance Learners

Thambirajah,

Krish

2023

APJEE

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Aviation English is a compulsory course in the aircraft maintenance programme to acquire technical terms for safety and efficient operation of aircrafts. Research on technical term acquisition for writing is limited, and little is known about teaching and learning technical terms in the aircraft maintenance programme. The current study examines how the online learning mode assisted the aircraft maintenance learners to use the technical terms appropriately in their written tasks. This study employed a qualitative research design, and 14 first-year Diploma in Aircraft Engineering (DAE) learners participated in this study. The data collection process involved learners submitting their assignment (tasks) via online to their instructor. The tasks set for them were based on the topics of aircraft maintenance and safety, namely Corrosion, Aircraft rivets and Aircraft Structural maintenance. The findings revealed how they integrated technical terms in their assignments using online resources. Learners generally used online resources, such as e-books, video lectures, e-dictionaries, online articles, online text and documents, aircraft maintenance web pages and blogs, and listening to podcasts to understand the technical terms and integrate them into their assignments. Additionally, the findings also explained how the use of online forums enabled the learners to improve their assignments. These findings elucidate the use of online resources as an influential platform to integrate technical terms in learners' written assignments and help increase their knowledge in using the technical terms and writing the reports correctly.

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Staff Responsiveness and Communication on Passenger Satisfaction: Bases for Passenger Service Satisfaction Framework

Sorso

2024

JIP

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This study aimed to assess the impact of staff responsiveness and communication on passenger satisfaction, contributing to the development of a passenger service satisfaction framework for Godofredo P. Ramos Airport (Caticlan Airport) in Caticlan, Malay, Aklan. The study employed a descriptive-correlational approach with four hundred fifty (450) passengers as respondents chosen through random sampling. Data were gathered using a researcher-constructed questionnaire. Statistical tools included frequency, percentage, mean, standard deviation, and Spearman’s rho correlation. Results revealed that most respondents were single, aged between 28-37, local, traveling 2-3 times annually, employed in private sectors, or as entrepreneurs with monthly incomes ranging from Php10,001 to Php50,000. Ground handlers or airline representatives were rated as "Moderately Responsive" but demonstrated "excellent" communication. Passenger satisfaction was found to be "very satisfied," with significant correlations between staff responsiveness/communication and satisfaction levels. These results imply that there is a need for the airline industry and airport management to consider staff responsiveness and communication as key factors in improving passenger satisfaction and to use this insight strategically for service enhancement, staff training, and policy development. The study suggests a framework for enhancing passenger service satisfaction that could be utilized by the airline industry and airport management.

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Spoken and Written Communication Needs of Aviation Management Trainees

Cited by 3 publications

References 10 publications

The effect of project-based learning on English writing skill for EFL learners

The effect of project-based learning on English writing skill for EFL learners

Acquiring Technical Terms for Report Writing using Online Resources: A Case Study with Aircraft Maintenance Learners

Staff Responsiveness and Communication on Passenger Satisfaction: Bases for Passenger Service Satisfaction Framework

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