Impacts of a Relationship Model on Informational Technology Governance: An Analysis of Managerial Perceptions in Brazil

Abstract

The aim of this article is to analyze the impacts, based on the perceptions of managers, of the deployment of a model to govern the relationship between business areas and IT in a large Brazilian financial organization. To undertake the case study of this deployment, the research firstly performed documental analyses of the process and then sent electronic surveys to a sample of managers in order to evaluate their perceptions of the model's impact in terms of the formalism of the organization's internal processes, strategic alignment between business areas and IT and levels of governance in the organization. The results revealed that managers perceived improvements in the quality of technological solutions, levels of IT governance, the understanding of IT area needs and business area demands, but they also stated that the negotiating process was more complex and there was no increase in their level of satisfaction with IT. These results of the study may contribute to the development of instruments for the evaluation of the impacts of the deployment of relationship models on important organizational aspects.

IT Governance and Firm Performance: Empirical Study From Saudi Arabia

“…IT governance is among the functions or tasks of the board of directors and executive officers (ITGI, 2003). IT governance helps organizations and companies to manage the risks that may result from using IT (Mohamed & Singh, 2012) and the assessment of the efficiency of IT investment (Weill & Ross, 2004), which in turn reflects positively on the performance of the company (Scheeren, Filho, & Tavares, 2013). There is a lot of discrepancy and debate among the previous studies that were concerned with the importance of IT in influencing the performance of the company.…”

Information Technology Governance and Corporate Boards’ Relationship with Companies’ Performance and Earnings Management: A Longitudinal Approach

“…As a crucial component of the CG framework, ITG aids in the identification and control of IT-related business risks in enterprises [79]. ITG is also related to the evaluation of IT investment efficiency [11], which positively impacts the performance of the organization [72,80]. Companies with superior ITG may gain a competitive edge in driving technological decisions and reducing expenses [72].…”

Governança de Tecnologia da Informação: Uma Análise do Nível de Maturidade em Empresas Atuantes no Brasil

“…O alinhamento pode ser decisivo para o desenvolvimento da competitividade empresarial e para que as empresas mostrem melhor desempenho econômico (Weill & Ross, 2006;De Haes & Van Grembergen, 2009;Liang, Chiu, Wu, & Straub, 2011;Buchwald, Urbach, & Ahlemann, 2014;Gerow, Grover, Thatcher, & Roth, 2014). Segundo Luftman (2004) e Fernandes e Abreu (2008), um bom alinhamento significa que a organização aplica os recursos de TI de maneira oportuna, tornando-a congruente com as metas, necessidades e estratégia de negócios (Schwarz, Kalila, Kefi, & Schwarz, 2010;Scheeren, Fontes-Filho, & Tavares, 2013).…”

“…Vários órgãos como OCDE (Organização para Cooperação e Desenvolvimento), IBGC (Instituto Brasileiro de Governança Corporativa), CVM (Comissão de Valores Mobiliários) e BM&Fbovespa (Bolsa de Mercadorias e Futuros da Bolsa de Valores de São Paulo) produziram recomendações de boas práticas de governança corporativa nas quais temas como transparência, gestão de risco e controles são abordados. Mais especificamente em relação à governança de TI, alguns modelos foram sendo elaborados e revisados ao longo dos anos com o objetivo de incorporar os princípios de governança corporativa nas práticas da área de TI nas organizações (Scheeren, Fontes-Filho, & Tavares, 2013).…”