Impacto da atividade laboral de teleatendimento em sintomas e queixas vocais: estudo analítico

Rechenberg, Leila; Goulart, Bárbara Niegia Garcia de; Roithmann, Renato

doi:10.1590/s2179-64912011000400003

Cited by 23 publications

(17 citation statements)

References 25 publications

(66 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The profile of the telemarketing operators surveyed in this study differs from those described in other studies (10,11,12) , which are mostly composed of female young adults with less than two years of experience in the area. Participants of the present research are predominantly men with mean age close to the end of vocal efficiency period and working time in the occupation greater than that found in the literature (11,14,18) .…”

Section: Discussioncontrasting

confidence: 64%

“…Participants of the present research are predominantly men with mean age close to the end of vocal efficiency period and working time in the occupation greater than that found in the literature (11,14,18) . This fact is justified because all participants of this study were civil servants: firefighters, military or civil police officers -professions with higher prevalence of men (20) .…”

Section: Discussionmentioning

confidence: 85%

“…In addition, they usually do not receive the necessary guidance to make better use of their voice, performing various adjustments and cultivating inadequate vocal habits (10) . Consequently, scientific research in the field of voice seeking to study this population has increased considerably (11)(12)(13)(14)(15) . The conditions of the working environment in which these professionals are inserted may favor the development of WRVD symptoms, and may even generate further tissue lesions in the larynx (10) , which may affect the professional and social life of these workers.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Relação entre as condições de trabalho e de voz autorreferidas por teleoperadores de uma central de emergência

Santos

Lopes

et al. 2016

CoDAS

View full text Add to dashboard Cite

RESUMO Objetivo investigar se existe associação entre os sintomas vocais, a queixa vocal e as condições de trabalho e da voz autorreferidas por teleoperadores. Método participaram 72 teleoperadores, de ambos os gêneros, atuantes em uma central de atendimento em emergência. Eles responderam ao questionário que levantou dados pessoais, queixa vocal, sintomas vocais e condições de trabalho. A análise dos dados foi realizada por meio do Teste Quiquadrado, Teste exato de Fisher e do Teste Mann-Whitney. Resultados houve associação entre o grupo de teleoperadores com queixa de distúrbio da voz para os aspectos de condição de trabalho como empresa ruidosa, e para os aspectos de condição de voz: mudança na voz e faltas ao trabalho. Observaram-se diferenças entre a média de sintomas vocais auditivos para: eco na sala, mudança na voz e faltas ao trabalho, assim como se observou entre a média de sintomas vocais sensoriais dos participantes em relação às variáveis: ritmo de trabalho estressante, empresa ruidosa, barulho vindo de outras salas, eco na sala, uso do rádio, mudança na voz e faltas ao trabalho. Conclusão existe associação entre a presença de queixa vocal, o número de sintomas vocais auditivos e sensoriais e as condições de trabalho autorreferidas pelos teleoperadores pesquisados.

show abstract

Section: Discussioncontrasting

confidence: 64%

Section: Discussionmentioning

confidence: 85%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Relação entre as condições de trabalho e de voz autorreferidas por teleoperadores de uma central de emergência

Santos

Lopes

et al. 2016

CoDAS

View full text Add to dashboard Cite

show abstract

“…Outras patologias também vão surgindo, como distúrbios psíquicos, alterações gastrointestinais, entre outras 14 . Considerando-se que neste espaço laboral o grau de quantidade de fala e a intensidade vocal dos trabalhadores são maiores do que em situações extralaborais 18 , é comum observar queixas específi-cas de voz como cansaço ao falar, rouquidão, perda da voz, pigarro e tosse constante, além de falta de ar, dor ao falar e ao engolir 19 , com aumento das chances de desenvolverem sintomas vocais neste ambiente específico 20,21 , evidenciando a relação existente entre o trabalho e os problemas vocais.…”

Section: A Precarização Social Do Trabalho E Seus Impactos Na Saúde Dunclassified

Precarização do trabalho no teleatendimento e a saúde dos trabalhadores: uma contribuição crítica ao trabalho do fonoaudiólogo

Arce

Araújo

2017

Distúrb Comun

View full text Add to dashboard Cite

This article aims to discuss the work of the professional of speech, language and hearing sciences in the context of telemarketing. The central focus is the debate about the precariousness of work in this field and its implications on worker's health. Initially we discuss the main ways of the organization of work in capitalism, followed by some elements concerning the precarious work and its relation to health, focusing the telemarketing companies' situation. It is also presented and discussed the main actions performed by speech, language and hearing professionals in this sector, which, in general, tend to reproduce the Occupational Medicine based on Taylor's model. Finally, it is argued that these professionals can change their work and their actions according to a Comprehensive Care Network of Occupational Health, from the perspective of Worker's Health Surveillance, and not to the traditional services which tend to legitimize the precarious work. Thus, we seek to strengthen the role of Brazil's National Health System in the worker's comprehensive care and overcoming this way of organization and management of work.

show abstract

“…Besides the vocal impact, the vocal disorder also interferes in the social, emotional, and functional areas, restricting daily activities and social participation, due to speech intelligibility (23,24) . Vocal limitation caused by immobility of the vocal fold leads to stress and anxiety among individuals, due to the sensation of failure and frustration, as a result of the difficulty on performing their daily tasks.…”

Section: From a Total Of 468 Patients Of The Clinic School Of Speechmentioning

confidence: 99%

Characteristics of voice and personality of patients with vocal fold immobility

Almeida

Fernandes

Azevedo

et al. 2015

CoDAS

View full text Add to dashboard Cite

Purpose: To examine the voice and personality characteristics of patients diagnosed with organic dysphonia secondary to vocal fold immobility. Methods: The study comprised patients of both genders, attending the Clinic School of Speech Therapy of the Federal University of Paraíba, with otorhinolaryngological diagnosis of vocal fold immobility and speech therapy diagnosis of dysphonia. The self-assessment of voice was measured through a Vocal Screening Protocol and Voice Symptoms Scale (VoiSS), the voice was collected for auditory-perceptive evaluation, and the Factorial Personality Battery (FPB) was used. Descriptive statistical analysis was performed to determine the frequency, mean, and standard deviation of the studied variables. Results: Eight patients participated in the study, of both genders, with average age of 40.4±16.9 years. The more frequent risk factors were the personal ones (4.7±2.1). In the VoiSS, the patients presented a higher average in the limitation score (34.1±15.7). From the auditory-perceptive evaluation, moderate intensity of vocal deviation was obtained, with predominant vocal roughness (57.7±25.2). In the FPB, the patients had an average higher than the cutoff scores in neuroticism (3.8±1.4) and accomplishment (5.2±1.0). Conclusion: The predominant vocal parameter was roughness. The patients referred to a few risk factors that compromise the vocal behavior and presented the neuroticism and realization factors as a highlight in their personality. Thus, individuals with vocal fold immobility show personality characteristics that may be a reflection of their voice disorder, not a factor that determines their dysphonia.

show abstract

Impacto da atividade laboral de teleatendimento em sintomas e queixas vocais: estudo analítico

Abstract: Vocal symptoms are common in most telemarketers when compared to their peer controls, and significantly affect their job performance.

Cited by 23 publications

References 25 publications

Relação entre as condições de trabalho e de voz autorreferidas por teleoperadores de uma central de emergência

Relação entre as condições de trabalho e de voz autorreferidas por teleoperadores de uma central de emergência

Precarização do trabalho no teleatendimento e a saúde dos trabalhadores: uma contribuição crítica ao trabalho do fonoaudiólogo

Characteristics of voice and personality of patients with vocal fold immobility

Contact Info

Product

Resources

About