Evidence of institutionalizing elements in the Balanced Scorecard in the book Strategy in action: a view based on institutional theory

Abstract

The Balanced Scorecard (BSC) is a methodology that allows managers to define and implement a set of financial or nonfinancial indicators in a balanced way to assess an organization's performance from four viewpoints. Many companies are unsuccessful in their implementation of the BSC. This lack of success may be attributed to different factors, such as strategic problems, planning failures, and poorly defined targets and goals. However, the failed implementation may be attributed in part to the failure to institutionalize habits and routines. In this regard, this objective of this paper is to use institutional theory to determine whether the book Strategy in Action: Balanced Scorecard contains evidence that the BSC model proposed by the authors (Kaplan & Norton) includes elements that favor the model's institutionalization. For this purpose, a qualitative bibliographic survey was prepared. The survey revealed 404 clues that were rated according to Tolbert and Zucker's description of the processes inherent to institutionalization and to Scott's proposed framework of legitimation/legitimizing. These findings suggest that the book primarily legitimizes the BSC by examining organizations and describes it as an acknowledged management instrument. The aspects supporting the semi-institutional stage (26% of the findings) and the total institutionalization stage (10% of findings) suggest that the authors intended to propose a tool without focusing on the institutionalization process, which may partly explain the great difficulty faced by companies attempting to implement this methodology.

Teoria Institucional e Finanças: uma Revisão Sistemática da Literatura

“…Apesar da importância, a institucionalização de mensuração e divulgação de desempenho ainda possui um pequeno número de estudos em Rinanças com apoio da Teoria Institucional. Russo et al, (2012) analisaram a obra "A Estrateǵia em Ação -Balanced Scorecard", ao buscar termos expressos na obra para identiRicar evidencias que possam contribuir com o processo de institucionalização do BSC pelas empresas. Nos resultados da pesquisa, o estágio pre-institucional do BSC foi o nıvel menos identiRicado ao mencionar as motivações para utilização da ferramenta.…”

“…A Teoria Institucional tem se mostrado como ferramenta útil para oferecer suporte às discussões no âmbito das Rinanças, mais precisamente na Governança Corporativa (Ntim & Soobaroyen, 2013;Chakrabarty & Bass, 2014;Yamahaki & Frynas, 2016), na estrutura de capital (DrifRield, Mickiewicz & Temouri, 2014), nos investimentos (Derouiche, Muessig & Weber, 2020;Kwabi, Boateng, & Adegbite, 2018), nas fusões e aquisições (Attah-Boakye et al, 2020;Du, Boateng & Newton, 2015), nas Rinanças culturais (Goodell, 2019), nas implicações do gerenciamento de resultados (Eng et al, 2019) e na análise e mensuração de desempenho (Russo et al, 2012;Almeida & Callado, 2017).…”

Institutionalization in service providing companies: analysis in recruitment and selection consultancies (R&S)

“…http://www. ijmp.jor.br v. 12, n. 5, July-August 2021ISSN: 2236-269X DOI: 10.14807/ijmp.v12i5.1445Guerreiro & Dalmácio, 2012, therefore, the three main factors for the characterization of the sedimentation phase are the positive impacts -results associated with the structure; group resistance -people who are affected by the structure; and advocacy of interest groups -people in favor of structural change (Russo, Parisi, Megliorini & Almeida, 2012).…”