Conflict of interest: non-existent state Departments of Health, had to reformulate the health management practices 1 .Management is understood as administration, optimization of productivity and decision making that contributes to the effectiveness/efficiency of the organisation 2 . For the application of these concepts to health management, it is necessary, in addition to ensure the compliance with the universal principles of the SUS, to enable the professional and popular participation in the decisions about the health services and ensure high productivity of the implemented actions 2 . However, to achieve these objectives, the management within the public health agencies must follow certain stages that organize the implementation of internal actions in the institution.The management can be divided into three stages: planning, implementation and evaluation of actions. The planning should establish a coordinated set of actions to achieve a certain objective 3 ; ABSTRACT Purpose: to relate the communicative strategies adopted in the management of a health institution with the communication perception of the participants. Methods: descriptive-comparative and crosssectional study with a sample defined by type. 56 subjects from six sectors of the institution were interviewed with a closed questions questionnaire. For this study, we analyzed the questions related to stages of management and perception of communication at work. Results: most of the respondents reported that the meetings in which planning occurs are not exclusive to this activity. The direct supervisors are always present, as opposed to the indirect ones. Regarding the implementation of actions, it was observed that all members of the sector take responsibility for the activities and share information during the process. It was reported that the evaluation occurs in an unsystematic way and the presence of direct and indirect leadership is similar to what occurs in the planning stage. It was found a low degree of correlation between the answers. The perception of the subjects about the communication was adequate, noting that no direct relationship is established between the communication and work process. Conclusion: it is considered that the data obtained in this study were relevant, so that led to discuss the role of communication in the system manager searched.