Um estudo sobre a utilização de sistemas, programas e ferramentas da qualidade em empresas do interior de São Paulo

Oliveira, Jorge de; Nadae, Jeniffer de; Oliveira, Otávio José de; Salgado, Manoel Henrique

doi:10.1590/s0103-65132011005000044

Cited by 17 publications

(27 citation statements)

References 47 publications

(60 reference statements)

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“…Entre as principais dificuldades encontradas durante a implantação, a resistência à mudança é uma das mais significativas. Esse fato pode estar relacionado com o alto índice de utilização de consultorias especializadas para implantação do sistema ISO 9001 e com a baixa utilização de times da qualidade, ou seja, a adoção de equipes internas durante a implantação é um fator que reduz a resistência à mudança (OLIVEIRA et al, 2011).…”

Section: Método De Pesquisaunclassified

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Diretrizes para implantação coletiva e semipresencial de sistemas certificáveis de gestão

Izeppe

Oliveira

2013

Gest. Prod.

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This paper aims to develop guidelines for the collective and semi-presence-based implementation of (a situation in which there is no active participation of a consultant specialist in the companyResumo: Este artigo tem por objetivo sistematizar diretrizes para implantação coletiva e semipresencial, situação em que não há participação ativa de um consultor ou especialista diretamente na empresa, de sistemas certificáveis de gestão, tais como a ISO 9001, ISO 14001 e OHSAS 18001. Este artigo é de cunho teórico-conceitual e, para seu desenvolvimento, foram estudadas mais diretamente quatro experiências práticas provenientes da teoria, de implantação coletiva e semipresencial de sistemas que, em conjunto com o referencial teórico geral, forneceram subsídios para a sistematização das diretrizes. Essas diretrizes estão estruturadas com base nos seguintes itens: seleção das empresas; sensibilização; diagnóstico; planejamento; treinamentos; implementação; verificação e correção.Palavras-chave: Sistemas certificáveis de gestão. Implantação coletiva e semipresencial. ISO 9001. ISO 14001. OHSAS 18001.

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Section: Método De Pesquisaunclassified

“…Esses sistemas são constituídos de conjuntos de requisitos que auxiliam na execução de processos, objetivando o desenvolvimento de princípios específicos relacionados, por exemplo, com a gestão da qualidade (ISO 9001), gestão ambiental (ISO 14001) e saúde e segurança do trabalho (OHSAS 18001) (OLIVEIRA et al, 2011;BRANDLER;BRANDLI, 2011).…”

Section: Introductionunclassified

Diretrizes para implantação coletiva e semipresencial de sistemas certificáveis de gestão

Izeppe

Oliveira

2013

Gest. Prod.

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“…The scenario of business organizations, regardless of the area of activity of the business, permeates a dynamic and very competitive reality, with no defined economic boundaries, with constant fluctuations in terms of market demand, increasingly demanding clients and increasingly restrictive local legislations in what concerns to market, quality, environment and workers (Oliveira, 2013;Shingo, 1996;Oliveira et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

Proposal the application of DMAIC tools and value stream mapping under the perspective of the lean philosophy for process improvement: a case study

Pinto

Schuwarten

Júnior

et al. 2017

BJO&PM

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After a recent merger, the in vitro diagnostic equipment trade company in Brazil, study object, faces difficulties for its logistics flow. The work proposes the application of the DMAIC tools, contained in the context of the six sigma, and Value Stream Mapping (VSM) under the lean philosophy perspective in order to identify the focus of waste that can be improved, corroborating with lean thinking. Unlike the common application of VSM, used in manufacturing processes, this study has its application in a service chain. From the Methodology point of view, the case study uses a qualitative approach, having as strategy the bibliographics with a descriptive and explanatory objective. Additionally, it is delineated based on the DMAIC cycle to establish the industrial overview and method of conducting the process study, and consequently, the influence on the management by the guidelines and their impact on the management of the work routine. Thus, the VSM application is presented to control the flow of distributed inventory parts with the current and future process state maps. Finally, the analyzes show the results obtained with the reduction of the waste, from the centralization of the company's inventory.

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“…Besides their focus on quality, most of these approaches also focus on satisfying customers. Methods such as Statistical Process Control (SPC), ISO standards, Total Quality Management (TQM), Six Sigma and Business Excellence Models (BEMs) have been widely used by organisations, in different countries and industrial sectors, to improve the quality of their products, services and processes (Resende and Fonseca, 2002;Oliveira et al, 2011;FNQ 2008;Salah et al,2010;Singh and Ahuja, 2012).…”

Section: Introductionmentioning

confidence: 99%

“…For example, Resende and Fonseca (2002) carried out a study that aimed at helping Brazilian organisations to identify and select the most appropriate quality approaches or tools based on their specific market needs and internal capabilities. On the other hand, Oliveira et al (2011) investigated the implementation status of ISO 9000 within companies in São Paulo, whereas the project leaded by Falcão (2011) focused on the application of quality control tools in the construction of residential buildings. Similarly, a study performed by Andrietta and Miguel (2007) investigated the implementation of Six Sigma in the 1000 largest companies of Brazil, and identified the critical factors needed for its effective deployment.…”

Section: Introductionmentioning

confidence: 99%

Outcomes from an exploratory study of quality methods utilisation in Brazilian companies

Jacques¹,

Garza-Reyes²,

Lim³

et al. 2014

IJQET

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Markets are becoming more fierce and globalised, increasing the continue search for competitive advantage among organisations. As an attempt to respond to this global competition, companies are deploying innovative methods and tools, which in many cases tend to emphasise quality and customer orientation. This paper investigates the degree of adoption of quality improvement approaches in Brazil. In order to do this, the research was based on an exploratory survey validated and distributed among a number of Brazilian organisations operating in a wide range of industries. In general terms, the study shows that many Brazilian companies are now adopting quality improvement approaches as a strategy to be globally competitive, with ISO standards being their first choice. The study also presents evidence of which quality improvement methods have been more widely implemented by Brazilian companies, the importance of these methods and results obtained, the barriers faced during their implementation and, in case of not using them, the main reasons for this. Based on the research findings, the paper also identifies some key factors to successfully deploy quality improvement approaches in Brazil.

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Um estudo sobre a utilização de sistemas, programas e ferramentas da qualidade em empresas do interior de São Paulo

Cited by 17 publications

References 47 publications

Diretrizes para implantação coletiva e semipresencial de sistemas certificáveis de gestão

Diretrizes para implantação coletiva e semipresencial de sistemas certificáveis de gestão

Proposal the application of DMAIC tools and value stream mapping under the perspective of the lean philosophy for process improvement: a case study

Outcomes from an exploratory study of quality methods utilisation in Brazilian companies

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