Avaliação dos serviços de assistência ocular em população urbana de baixa renda da cidade de São Paulo - Brasil

Atenção à saúde auditiva: percepção dos usuários de um serviço público

“…A positive correlation was also observed between the domain of benefit for the family and the educational level variable, as observed in the literature with regard to user satisfaction with the services (20) . According to the framework of Functional Literacy in Health Care (25) , an increase in educational level allows the user to have greater knowledge and autonomy concerning daily care and handling of the PSAP, a factor that contributes to decrease dependence on family with regard to use of the personal sound amplification device and, consequently, to increase the benefit for the family.…”

“…With regard to professional competence, users state they are satisfied with the professional team. Some authors point out that, in assessing public services, the bias of gratitude may influence responses (18)(19)(20) . From this perspective, users omit their opinion and fail to report negative criticism due to fear of losing the service or the right to it, as well as of impacting their relationship with health care professionals.…”

“…In the instrument used, "access" comprises geographical accessibility taking into consideration not only to the distance, but also to the time required for transportation (9) . In this sense, geographical proximity and the users' difficulty to arrive at the service unit constitute significant barriers to access (14,20) . In this study, this fact can be explained by referral of Betim users to the Hearing Health Care Services in Belo Horizonte and Nova Lima, which corresponds to a distance of approximately 30 kilometers.…”

Ensaio sobre ‘cegueiras’: itinerário terapêutico e barreiras de acesso em assistência oftalmológica

“…Estudos revelam que a busca por atendimento em oftalmologia ocorre, frequentemente, quando o indivíduo identifica dificuldades específicas, como: baixa visão ou cegueira, problemas de aprendizado, lesões e outros problemas considerados mais graves, inexistindo uma cultura de prevenção 6,7 .…”

Avaliação da assistência oftalmológica na perspectiva dos usuários

“…The evaluation of quality of service and user satisfaction with health care has been given focus increasingly in scientific literature [1][2][3][4][5] . Satisfaction relates to the vision and/or experience of users at the services 2,3 .…”